If you’re going to hold a Facebook sweepstakes, give away the sort ofprize that will generate true fans to your brand. The common iPad giveaway is not always the best choice says online jewelry innovators Stella & Dot. Social Media Director Amy Gilmer says they offer up the sort of sparkle their followers savor – a chic necklace or gold cuff.
Donning her own Stella & Dot estate necklace, Gilmer shared best practices to leveraging key channels at the Social Media Strategies Summit in SanFrancisco.
Gilmer says every social channel needs an objective and her company’s goals are clearly defined. She suggests for Facebook — to create an interactive experience; encouraging fans to engage with the brand daily and share with their network.
Her tips include:
▪ 1-2 posts a day
▪ Maximum 250 characters
▪ Always include a photo
▪ Ask for engagement
▪ Reward loyalty
Gilmer recommends that brands experiment with the Facebook Offers feature that recently opened up to include e-commerce last week. The feature allows for coupon-style promotions that when claimed, display as an activity on the customer’s timeline.
Stella & Dot’s business is jewelry and accessories sold by over 12,000 women through Trunk Shows – each with their own website. All that bling is promoted as eye candy over Instagram. Stella & Dot’s aim is to expose brand culture and develop a human-like personality. They want to share products in a visually stimulating way. Over Twitter, the goal is to build relationships and engage with their community in a way that is meaningful.
“Twitter is a place to let your brands personality shine,” she says. Promptly responding to messages is key, as is re-tweeting positive messages. @stelladot also offers up strong exposure and encouragement for sellers of their products.
Amy Gilmer’s generous amount of social savvy is helping the Stella &Dot brand reach new audiences and target new entrepreneurs to fulfill the company’s core vision outlined on their Facebook page, “[To] give every woman the means to style her own life.”