Author Archives: PRN Bloggers

The Costs of In-House Media Monitoring

at what cost

Have you ever stopped to think about how much media monitoring costs your company?

Your PR department has been collecting clips for your company for a while and you’ve even managed to come up with some metrics to trend for tone. But how do you know you’re capturing all the coverage that’s meaningful to your business? How many sources do you examine?

Have you ever really considered the cost of doing this kind of thing manually?

Well, we did.

We made a few assumptions, adjusted for inflation, and voila!  We figured out what a North American company spends on average per year on monitoring its media coverage. When trying to justify a monitoring service, consider these figures.

How much time would it take to compile a clipbook manually?

This depends on the size of the company but, on a regular day (no issue to be managed or crisis to quell), let’s assume (if you’ve had your morning coffee)…it takes:

  • 2 hours every morning to scan the news sites, broadcast sites, video sites, RSS feeds, and collect news clips
  • 1 hour to manually generate a clipbook
  • 1 hour converting the information into manipulate-able data…if you’re an Excel wiz
  • few hours for tone analysis and reporting brings you to your full 8-hour work day

Some days will be worse than others. You might be sluggish because it’s a Monday or maybe your company recently released its earnings and there are a higher volume of mentions.

Now let’s talk money. According to the American Bureau of Labor Statistics in 2012, the mean hourly wage for a Public Relations Specialist is about $33.50.

Let’s say that he/she spends about 95% of their time working on media monitoring-related things. So, based on the 40-hour work week, your company pays about $1,200.00 per week towards manual media monitoring – which rings you in at about $65,000.00 per year.

Now, if yours is a larger company, you could be paying 2 or 3 staff members to share that work. Or consider if your PR pro is at the higher end of the pay scale and makes closer to $40.00 per hour – now it’s costing your company about $80,000 yearly.

Either way, media monitoring may already represent a large resource drain and hidden spend for your group.  If that’s the case, it might be time to consider a full service media monitoring service, like our very own MediaVantage.

Is a Paid Placement Right for Your Campaign?

There’s been a lot of buzz in the communications industry around the idea of using paid placements (also referred to as “strategic placements),  yet misconceptions persist about what this term actually means and when they are appropriate to use.  In a nutshell, a strategic placement is a 30 or 60 second stand- alone video in a newsbreak format that is used to provide news content during breaks in scheduled programming for TV or radio.  Video produced from B-roll and Satellite Media Tours (SMTs) as well as Radio Media Tours (RMTs) can also be repurposed into scripted packages for strategic placement on national or local TV and radio. 

When to use a paid placement? 

To increase the audience for a broadcast campaign: Impressions are often king in the broadcast world, but in some cases, satellite or radio media tours (“SMTs” and “RMTs” respectively) may not  garner the number of impressions that clients often like to see.  To increase the return on the investment in broadcast production, we always advise employing a multi-faceted approach so that content can be seen and heard on a variety of mediums.   Paid placements can often help get air time on cable and network affiliates that are often unattainable otherwise, and can be a great way to increase your audience ‘footprint.’  For example, CNBC, CNN, Fox News Channel, Headline News, and The Daily Buzz are just a handful of typically coveted networks where content can be easily placed with the paid approach. 

To Target Local Markets or Demographics: Some initiatives have a local focus, with coverage wanted regionally, for example a bank that has only east coast branches. By utilizing paid placement, content can be placed in specific cities, states and/or on major national networks – adding a niche targeting approach.  Add a statewide radio distribution and impressions skyrocket.

Targeting a specific demographic? A cluster of cable outlets can be selected to further refine goals.  For example, content geared toward women can be placed on ABC Family and Lifetime, video devoted to entertainment can be placed on Comedy Central and Discovery, and Lifestyle related content can be placed on networks such as Food Network and HGTV.

THE BOTTOM  LINE?

Broadcast paid placements can be a great addition to add to any multi-tiered broadcast approach. In addition to helping to boost impressions,  paid placements can be used to target specific cities, states and regions and deliver  the message to the right demographic.

Want to explore new ways to tell your brand’s story and to reach new audiences?  We’d be happy to chat with you about creating a video or a designing multimedia distribution strategy that will increase discovery of your brand’s messages.  We’d love to hear your ideas, and help turn them into reality. Contact us for more information.

Author Risa Chuang is Director of Media Relations for MultiVu, a PR Newswire company.

How to Increase Content & Messaging Visibility with a Multi-Channel Distribution Strategy

We’re all creating content today, but how do we do it right?  Jon Miller(@jonmiller), co-founder of Marketo, along with Michael Pranikoff, PR Newswire’s director of emerging media, seek to answer that question in this webinar.

Jon began the discussion by talking about how marketing has changed in recent years.  Back in the ‘Mad Men’ era of marketing, a buyer would have to talk to a sales person to obtain information on a product, but with the abundance of information available on the internet, the sales person is no longer needed until much further along in the buying cycle. According to Forrester Research, at least in a Business-to-Business setting, a buyer is 65% to 90% finished with their sales cycle before they actually connect with a salesperson.  This has profound implications for marketers.

3 Main Benefits of Content Marketing:

1)      Increased Brand Awareness – Buyers are online.  When someone shares your content on a social network, that action gives you free brand awareness in a more powerful way than purchased advertising.

2)      Better Brand Preference – People are more likely to choose the product from a company they feel they have a relationship with.

3)      Risk Reduction – In Business-to-Business purchases especially, avoidance risk and fear tend to be the most dominant motions in play.  A person may make decisions out of fear of losing their job.  To reduce fear for your buyers, your trusted content and thought leadership will help you gain trust from your buyers, which is important.

Creating content for the buying process:

To create an effective campaign, you need to create compelling content for the appropriate stage of the buying process.  You don’t want to give late stage content to an early stage customer because it’s not relevant to them at this point.

– Early Stage:  By far, the majority of content is early stage – usually educational or entertaining content. It’s all about appealing to the audience before they become a customer.

– Middle Stage: the tools that will help a buyer when they are already thinking about a purchase, such as  a buying guide, ROI calculator or analyst data.

– Late Stage:  is about the product or service specifically, such as pricing, demos and case-studies.

No matter what stage, the content must always be relevant and helpful to the buyer.

The power of visuals

best press release format tips multimedia news release

Press releases that offer readers a variety of multimedia options (e.g. video, images, downloads) generate almost 10 times more views than plain-text messages.

Another trend that Jon talks about is the rise of visual content.    Not only does adding multimedia give you more views, there is also better engagement in content with multimedia elements than plain text.  Marketers need to create content that people want to share.  Michael Pranikoff sited a PR Newswire Web Analytics study that showed syndicated content gets more views as more multimedia elements are added.

Customers want to have fun.  With early-stage content, the more you can do to entertain, the better off you will be.  Jon talks about the jingle created to promote ‘The Definitive Guide of Marketing Automation’, an e-book available on the Marketo website.

As I was watching this webinar, I pulled up Marketo’s youtube channel & watched the video Jon referred to, as well as some other fun & informative marketing videos, and I can see why these videos would be shared & re-shared.  Jon said he believes humor and personality are way underused in b-to-b sales.

Don’t panic – this isn’t as daunting as it may seem

You don’t have to have all your content on Day 1.  Just keep creating something new all the time.  Think big, start small, move quickly.

Think about how you can take the content you have and cut it in different ways – re-purpose your content.

  • Promote your content on different channels:  including paid,  owned (such as your own website or blog) and earned.  On social media, don’t promote too much of your own content.  Build an audience and a following, which will build your presence and will get more impact for the content that you do share.
  • Syndicate & Connect – Michael Pranikoff shared a story about a client of PR Newswire’s that issued a short news release to online publications with a link to their blog post.  After syndicating the release, they found a 54% increase in blog traffic and higher search result ratings.  A little content syndication can go a long way. 

Social media can give you a boost on every other type of campaign.  You don’t have to run a social campaign, but make every campaign that you do social.  Give people a reason to share your content.

If you missed the live webinar,  you can assess a recording here: Connecting the Content Dots

Author Jillian Courtright is a Senior Customer Content Specialist at PR Newswire.

Potent & Creative Content Earns Attention: See The EARNIES Winners!

agility_earnies-winners-announced

Earlier this month, we announced the winners of our 2nd earned media awards program, The Earnies.  The caliber of work was impressive and is testament to the fact that PR professionals and marketers are truly pushing creative boundaries and thinking outside the box to successfully connect with their audiences and drive business results.  And with thousands of votes cast by our community, this year’s winners can walk away knowing their work was admired not just by us, but by their peers.

The winners are:

The Earnies Grand Prix:   The Advertising Council

Campaign: “FWD Campaign” by the Ad Council and USAID

usaid mnr

A snapshot of the Multimedia News Release used to promote the FWD>> campaign. Click on the image to see the actual MNR.

 In an effort to raise national awareness about the famine, war and drought in the Horn of Africa, The Ad Council joined forces with the U.S. Agency for International Development (USAID) and created the FWD (Famine, War, Drought) campaign, encouraging Americans to FWD the facts about the crisis and support relief operations.  By leveraging a variety of social media channel and the influence of their partners, allies and agencies to spread the message, the Ad Council achieved astounding results – reaching millions of people, igniting incredible audience interaction and generating an impressive amount of content surrounding the campaign.

Best Use of Video in Social Media: LatentView Analytics

Campaign: Confessions of a Serial Analyst

In order to showcase their workplace culture, LatentView Analytics tested their filmmaking skills and also put their own in front of the camera. “Confessions of a Serial Analysts” was filmed in their India office and the result was a fun, short film that resulted in thousands of video views and Facebook likes – and gave viewers insight into the world of LatentView Analytics.

Best Connection to Twitter, LinkedIn or Facebook Audience: New Media Strategies

Campaign: Engaging the casual wine buyer: The Wine Bar Facebook Community

wine tasting
Diageo Chateau & Estates needed help establishing a social presence for their Lifestyle Wines and attracting a younger demographic of wine drinkers.  After conducting thorough research of the audience, their behaviors, likes and wants, as well as of the competition, New Media Strategies strategically created an editorial calendar which focused on easily digestible and visual content and launched a new Facebook page to reach this audience. The Wine Bar Facebook page quickly became an online wine community that boasts a fan base of 31,000+ with extremely high interaction outpacing the competition

We Can’t Believe That Worked!:New Media Strategies

Campaign: ACCCE “Click-to-Call” Grassroots Advocacy

earnies12-believe-NewMediaACCCE, American Coalition for Clean Coal Electricity, wanted rally online advocates to take offline action, increase the level of activism and increase online visibility in search and social.  In order to do so, New Media Strategies, needed to identify a way to do so quickly and easily, and motivate “an army of grassroots supporters into a quantifiable result.”  Using a two-fold approach, educate and activate, NMS developed a first-of-its-kind, a click-to-call campaign using Twitter, owned email lists and Facebook to connect local supporters directly to their  state senators.  With 3,300 calls and 41 hours of constituent-to-congressional-office talk time and promoted tweets, ACCCE saw a ~153 percent increase in followers. Furthermore, Twitter and Google used this campaign to create platform case studies, highlighting the success of this campaign as a first-of-its-kind in the advocacy space.

Best Use of Social Listening for Campaign Planning: General Electric

Campaign: HealthyShare: Surprise & Delight

ge tweetLooking to strengthen the public’s association of health and health-related subjects with the General Electric brand, GE developed a campaign that would allow them to have meaningful conversations about health, engage audiences that were interested in such subjects and grow brand enthusiasm.  By using a refined list of Twitter search terms and carefully listening to conversations taking place on Twitter, GE was able to identify a strong audience base to target, establish trust and share healthy gifts that helped generated earned media and new brand advocates.

Best Visual Campaign through Pinterest or Instagram: Fathom

ConsumerCrafts Back-to-School Crafter’s Challenge

consumercraft

It’s no surprise that the use of visual content is a necessity for ConsumerCrafts, an online craft store that sells affordable arts & craft supplies for jewelry making, scrapbooking, kid’s crafts and more.  So in order to increase Pinterest followers and pins, Fathom and ConsumerCrafts developed a contest that invited users to submit photos of creative kid’s craft projects using back-to-school items.  The winning entry was simply determined by the highest number of repins.  ConsumerCrafts saw a significant increase of blog and website referral traffic, engagement from bloggers promoting the contest, hundreds of repins and was able to identify new followers, as well.

Best Use of an Infographic: Cisco Systems

Campaign: The Internet of Things

earnies12-infographic-CiscoInternetArmed with the understanding that there are more devices tapping into the Internet than people on Earth to use them, Cisco set out to bring awareness that connections to the Internet go way beyond the obvious – computers, tablets and phones – and explain the impact this has on business.  Furthermore, Cisco sought to drive positive conversation around their brand and its role in bringing the network into its current, impressive state.  By creating an infographic and thoughtful messaging to support it, and then promoting it through multiple channels, Cisco’s campaign, “The Internet of Things,” was a huge success.  In fact, Cisco noticed a 30% increase in quantity of conversation and a 7% increase in sentiment; 100MM+ impressions, impressive media pick up and significant social conversation and tweets by thousands, including industry influencers.

Best Global Communications Campaign: Tourico Holidays, Inc

Campaign: Best Hotel Promotion Combined with a Worthy Cause!

earnies12-global-TourisoIn an effort to increase revenue during a one-month global promotion and also raise $40,000 for Give Kids the World Village, Tourico Holidays had to get creative.  By engaging contracted hotels and creating a system that encourages small donations, a match program, along with promotion of the campaign through email, social media, at events and on their website, Tourico was able to increase the number of bookings by 93% and increase revenue by an impressive $685,000.  Before all of the check-ins even occurred, they were able to donate the $40,000 to Give the Kids the World Village and hope to triple that once all hotel check-ins are made.

Best Integrated Campaign on a Shoestring Budget: Gutterglove

Campaign: Gutterglove Brings China Manufacturing Back to California

earnies12-grandprix-GuttergloveGutterglove wanted to bring awareness to the fact that bringing manufacturing back to the U.S. would improve the American economy and began to create the content to do so.  With just $3,000 to spend, Gutterglove was forced to think outside the box.  One of their employees, John Quincy Adams IV, was the descendant of our former presidents and leveraged this fact and incorporated it into messaging to spark additional interest in their story. That, along with a website dedicated to promoting the cause, helped Gutterglove see huge earned media success across broadcast, print and social media.

Best Piece of Branded Content: CSC

Campaign: Connected Consumer

With a new, major Leading Edge Forum (LEF) report, “Connected Consumer and the Future of Financial Services” in hand, CSC wanted to put this piece of content to work to stimulate conversation among the media, analysts and clients, enhance their reputation, promote themselves as thought leaders and generate leads.  By executing a thorough, targeted, multi-channel campaign that considered internal and external stakeholders and influencers, CSC’s campaign was able to do so. By implementing a number of tactics – including live-tweeting of a panel discussion, relevant, third-party blog posts, town halls, dedicated sales tools and more, CSC secured coverage in major financial services outlets,  received enthusiastic feedback from analysts,  garnered more than 40,000 Twitter impressions in just over a week and generated hundreds of leads through downloading of the report.

We were inspired (and a bit awed) by these winning entries, and the runners up.   Our congratulations to the winning entrants, and our hearty thanks to our judges:

And thanks also to YOU, our readers who cast their votes to determine the final winners!

5 Things You Should (and Shouldn’t) Do in a Crisis

You walked in to work this morning, coffee in hand, ready to take on another week. But your colleagues are doing (what look like) sprints, papers are flying and your Blackberry’s buzzing like a chainsaw.

You know it’s bad. All signs are pointing to a corporate crisis.

Now’s not the time to lay blame. And until time travel’s perfected, it’s up to you – the PR pro – to help your organization weather the storm.

You’re used to leading teams and guiding organizations down the right path. You try to keep a clear head about the whole thing but the office uproar is distracting.

To help you stay focused, here are some simple Dos and Don’ts to keep in mind when dealing with your crisis:

  • DO….Get to the heart of the issue: find out exactly what went wrong
  • DON’T…Pretend it didn’t happen and hope it doesn’t happen again
  • DO…Make amends: take accountability where you should and admit any wrongdoing
  • DON’T….Pass the buck or accuse others
  • DO….Repair the damage: take conciliatory steps to fix the problem
  • DON’T….Wait and see what happens
  • DO….Communicate progress: keep stakeholders informed of efforts and roadblocks
  • DON’T….Keep quiet about what you’re doing to make things better
  • DO….Learn from it: Monitor the success (or failure) of your efforts
  • DON’T….Operate blindly and make the same mistake(s) again

The last thing you want to do in the throes of a crisis is make things worse.

Remember to always refer to your crisis communications plan. But, if it gets lost in the chaos, you can fall back on these five reminders.

An ounce of planning is worth more than a pound of cure in a crisis.  Incorporate MediaVantage into your communications strategy and stay on top of industry issues — and maintain control of your brand.   Learn more about our real-time media monitoring suite.

Content We Love: A Message in a Bottle (and a Multimedia News Release)

ContentWeLove

Sending a message in a bottle across the ocean, hoping for it to be found by someone faraway, is an idea as old as the Ancient Greeks. Christopher Columbus did it, NASA has done it, The Police sang about it. We all recognize the romance, the adventure and the endless possibilities of communicating with the unknown. So it was only a matter of time before a message in a bottle got its own Twitter account: @solosoftdrink.

Norwegian soft drink company Solo has launched the World’s Largest Message in a  Bottle into the Atlantic from the island of Tenerife. Their perfect press release combination of a fun story, great images and an accompanying Multimedia News Release made sure that a good idea caught all of the attention it deserved.

solo mnr

Click on this image to access the full multimedia press release for Solo’s Message in a Bottle campaign.

The best content has to quickly grab readers’ attention as you have only around ten seconds to convince them to keep looking. Solo’s use of images in this release is a perfect example of engaging content. People will want to see the largest bottle in the world, and get answers to: “How big is the world’s largest bottle?” “Will it float?” “How will it sail?” Note the dramatic Norwegian icescape, the promising ocean blue and the magnificently over-sized bottle.

The videos are action-packed, showing exactly how you go about building a two and a half ton bottle complete with a 12m2 letter, satellite tracking technology and the ability to survive the Atlantic Ocean. Then there’s the glamour footage – the sun soaked island, and the inevitable presence of Miss Tenerife, who obliged by falling off the bottle and getting a soaking.

This story will run and run, thanks to clever use of social media. The bottle is live tweeting its journey across the ocean and fans can chart progress on Solo’s great looking Facebook page. Additionally, on the MNR an Instagram widget displays Solo bottles in attractive and fun settings, making the page even more visual and interactive so viewers are more likely to click the Follow button. These are all great examples of engaging people with a campaign and letting them have their say, which is essential if you want readers to stay interested in what you have to say to them.

Author Andrew Woodall is one of PR Newswire’s social media ambassadors and is  MNR & operations manager for the PR Newswire EMEA team based in London. 

Applying Android Design Vision to Communications

Android UXOne of the best things about SxSW is hearing the people behind the products and services,we use today detail their journeys, providing a behind-the-scenes view of the thinking and processes that went into product design.  A session I attended featured two of Android’s leading ladies in UX and design, and they revealed the principles they used to focus their design on people

Speakers Helena Roeber and Rachel Garb are two of the driving forces behind Google’s Android platform. Rober spearheaded Android’s user experience for the last five years, and Garb, who leads leads interaction design for Android apps at Google, summarized their people-oriented design vision simply: Enchant Me. Simplify My Life. Make Me Amazing.

Android UX3

Roeber and Garb found that design affects emotion and we now have an opportunity/responsibility as developers to tap into the emotions of our users in a positive way. When they created the vision, they intentionally created this in the first person so that it reflected the vision of their users, not of themselves. “We wanted to speak more to people’s hearts [with our designs]“, Roeber said.

I found this to be very interesting as this was a new concept for me.  As a product manager we often get caught up in the nuts and bolts of our product that we sometimes forget what the main goal should be: how are users feel when they interact with it.  Garb pointed out that for every interaction that triggers a negative emotion, 3 positive ones must be offered to lift your user back up.  People tend to blame themselves when things go wrong with technology.  So what Garb and Roeber did was look at the negative emotions through a year-long study of observations called the “Android Baseline Study” and asked themselves how they could turn these into positive principles and to use these principles to create beautiful, usable and innovative design.  They realized that little annoyances had the power to destroy all the magic you’ve created.

Example:  Feedback: Users tend to be overwhelmed by too many options and limitless flexibility.

Turned into the principle:  Only show what I need, when I need it.

They went on to contextually explain each principle and how they came to be and it was quite interesting, but in the end, it made sense!  Why wouldn’t positive emotions reflect a better user experience?   It even opened up my eyes to how things are phrased and worded in the user interface.  Android refuses to use the phrase “Are you sure?” in their UI because it invokes a negative emotion by placing doubt or uncertainty on the user.

What I also liked was that it wasn’t just about stimulating positive emotions, but individual emotions based solely on the things that are important to me.  In a world full of so much information being thrown at you from so many different directions, connecting to your user on an individual level is more important than ever!

Google Now, the newest technology launching from the Android team that was announced at SXSW was created using these principles.  It goes beyond any traditional method and applies the “Delight Me in Surprising Ways” principle on a whole new level by automatically pulling information that is important to you only by learning who you are.  What’s the weather like where you are?  What’s the traffic situation for your commute to work? What’s your favorite coffee shop, here’s a coupon. No preferences need to be made, it gets to know you and learns your habits.  This allows it to adjust to you and only shows you what’s important to you. The cool thing is that it reconfigures each time so it won’t remember old habits if things have changed in your life!

So what does this mean?  As a product person, this definitely gives me some guidelines in how to approach the decisions we make on how to make our products better.  So the next time we  are looking at what next new innovative feature should be applied to our product or what next NEW product we should develop, we’ll pose this question as our clients — Are you enchanting us? Are you simplifying our lives? Are you making us amazing? And remember the emotion involved when it comes to our users!

Resource: Design Principles:  http://developer.android.com/design/get-started/principles.html

Author Erika Kash is an online services product manager with MultiVu, a PR Newswire company.