Category Archives: Content Marketing

A Twist on Crisis Planning: When Allies Attack

You’ve heard the adage “Familiarity breeds contempt,” and arguably, there’s no place it’s more true than in the realm of online opinion.  Today at SXSW, a session titled “Breaking the Mold: What to Do When Allies Turn” tackled the subject of frangible online alliances, and what to do when things go south.  The discussion was lead by:

  • Jehmu Greene, TV Commentator & Media Trainer at Fox News (@jehmu)
  • Joanne Bamberger, Editor/Publisher, Broad Side Strategies (@jlcbamberger)
  • Sally Kohn, Writer & TV Commentator, Movement Vision (@sallykohn)
Mmes Kohn, Bamberger and Greene.

Mmes Kohn, Bamberger and Greene. (Sally, thanks for making sure I knew who you were, but I recognized you from Crossfire. Just saying.)

Dealing with blowback is never fun, but when people or organizations that were you thought were in your corner turn the tables and attack, working through the situation can be demoralizing.

Kohn advised getting in front of potential problems by building credibility and goodwill within your community.  While goodwill won’t insulate you from online attackers,  building a credible and engaged network is a way to develop virtual comrades-in-arms.

When haters go “all sharknado” on you, it’s important to remember their motives, advised Bamberger.

“Haters are all about control,” Bamberger advised. “It’s not about you, it’s about them trying to stake out their territory.”

Kohn referenced the “Disapproval Matrix” created by Ann Friedman as a guide for discerning the difference between critics and haters.

Sussing out the difference between critics and haters is an important tactic in managing online attacks.  Critics care about the issue, and on some level are offering constructive feedback.  Haters, on the other hand, care more about themselves.  Embrace critics, and try to tune out the haters.

Planning for controversy is also crucial, all three agreed.  Anticipate reactions and have your facts locked down.

When dealing with rampant haters – the avalanches of nasty tweets and relentless evil e-mails – all three offered tips while also acknowledging the fact that meanness stings.

“Laughing at them takes their power away,” said Kohn.

” If you step in it, remember that $#*^ can be wiped off a shoe.” Greene agreed.

Ultimately, if everyone is agreeing with you, you’re not making an impact Greene reminded us.  Challenging conventional wisdom is leadership, and Kohn noted that sometimes, being liked isn’t part of that equation.

“You can’t worry about being liked,” summarized Kohn. “Negative blowback is one of the costs of leadership.”
Author Sarah Skerik is PR Newswire’s vice president of content marketing, and is the author of  the ebook  New School Press Release TacticsFollow her on Twitter at @sarahskerik.

The Secret to Real-Time Storytelling Revealed at #SXSW

What’s the secret sauce for real-time storytelling? Telling a story as it unfolds requires significant planning.  At SXSW today, I got a look behind the scenes at the making of the Melbourne Remote Control Tourist campaign, an extraordinary piece of work masterfully produced by Clemenger BBDO Melbourne, Tool and Exit Films for Tourism Victoria. Our guides were:

Dustin Callif, managing partner of digital, Tool North America

Jason Nickel, interactive director & technologist, Tool North America

Jason Zada, director, Tool North America

Together, the three told the story of creating the Remote Control Tourist (“RCT”) an example of what they call real-time storytelling, which they describe as the merging of social media and live action, and having the audience impact what’s happening with a narrative.

The project started with the task of “curating the city,” which involved finding the best and most interesting things in Melbourne, but doing so with an eye toward the logistics of filming.

“You have to start from the standpoint that this will be something good that people will want to watch,” noted Zada. “The second you started being boring, people start leaving. When you are doing  a show like this, every single second needs to be as interesting as it can be.”

The user interface also required an extraordinary amount of work. There were a lot of moving parts, starting with an interactive map, into which the team built a lot of functionality including realtime updates on the RTC’s status as well as background  information and context for each location.  All of this was framed around the live video, and overlayed with near real-time social interactions.

The campaign exposed the fun and positive messages about Melbourne to more than 100MM people worldwide, and resulted in the world’s first crowd-sourced city guide.    Thousands of people made requests of the tourists during the live window, and the wide-ranging RTCs garnered some surprising celebrity cameos, too.  Despite the visibility generated, at the end of the session, Callif noted the value of high quality owned media and recognized that even more could have been done.

“There’s a PR hook in this stuff that needs to be capitalized on,” he said, noting that in the next project, he’d want to more emphasis on  leveraging the content to earn more attention.

Author Sarah Skerik is PR Newswire’s vice president of content marketing, and is the author of  the ebook  New School Press Release TacticsFollow her on Twitter at @sarahskerik.

#SXSW Interactive 2014 : First Look At Trends & Themes

sxlogoWe’re in Austin this week for South By Southwest Interactive, which kicks off later today.

This event is one of my favorite of the year – for me, it’s a one-week crash course in what the future holds for anyone involved in the digital space.

A 360 degree look at privacy

Despite the fact that SXSWi is now firmly in the mainstream, and is no longer a funky little nerdfest, a look at emerging themes from this year show the event hasn’t strayed far from its roots.   The big story this year is our notion of privacy, and (more specifically) where privacy intersects with things like national security and digital marketing.

Edward Snowden and Julian Assange will both be addressing the digital faithful, via satellite.  (The Texas Tribune will be livestreaming Snowden’s address here: http://www.texastribune.org on Monday, March 10 at 11 CT.)

My partner in crime at SXSW - PR Newswire's VP of audience development, Vicky Harres.

My partner in crime at SXSW – PR Newswire’s VP of audience development, Vicky Harres.

Underpinning the focus on privacy is an emerging theme of “how to do what is right” with respect to user data and individual privacy.  On the one hand, organizations can use our individual data to provide us with customized experiences, relevant information and advertising that actually reflects things we care about.  On the other hand, some of these measures are designed specifically to separate us from our dollars, and let’s face it – some of it is creepy.  The panels and keynotes around privacy promise to make us think and, true to the SXSW spirit, some promise to stand conventional wisdom on its head.

The digital user experience

Web design evolves incredibly quickly, keeping pace with emergence of new platforms and devices we use to live our lives online, and I remain convinced that content creators (PR people, I’m talking to you too!) can learn a lot from the wizards of UXD (user experience design) – after all, they are creating the environment in which our content will be consumed.    This year it looks like personalization will be a consistent theme in the UX sessions.

Do it all differently, and better

Fostering innovation, continuous learning and recalibrating our organizations to absorb and captitalize upon the changes the digital revolution continues to bring are the focus of a large set of panels and keynotes.    After all, SXSW is first and foremost about change, but for change to happen, organzations and people need to be ready to embrace it.

How we’re covering SXSW:

Keep your eye on the Beyond PR blog – we’ll be posting updates over the weekend, and re-blogging posts from Beyond Bylines, our new media blog.

Vicky and I will be live-tweeting sessions via @PRNewswire and our own handles, @sarahskerik and @victoriaharres.

Additionally, we’ll be sharing pictures on the PR Newswire Tumblr too.

If you’re here, tweet us, we’d love to say hi in person.  And if you’re not, join us in spirit digtially as we dive into SXSWi!

Author Sarah Skerik is PR Newswire’s vice president of content marketing, and is the author of  the ebook  New School Press Release TacticsFollow her on Twitter at @sarahskerik.

The Effects of Hummingbird on Search and Social

We’ve had a few months to digest and absorb the changes Google wrought with the launch of the Hummingbird search algorithm, which significantly chanted how the search giant ranks content.  

So what effect has Hummingbird had on search and social?  Earlier this year, the Social Media Club NYC hosted an event that assessed the impact the new algorithm has had for internet users users and brands. The meeting was moderated by SMCNYC board memberDanielle Simon, and the three panelists included:

Landsman put together the following PowerPoint to introduce the topic of Hummingbird. You can download it here: db.tt/rFVSLL2W.

Key points Landsman made include:

  • Google Senior VP of Search Amit Singhal explained this new change by saying, “Hummingbird is focused more on ranking information based on a more intelligent understanding of search requests, unlike its predecessor, Caffeine, which was targeted at better indexing of websites.”
  • With this new change to Google Search, content is still the most important thing. You need to be able to share content with context.
  • The change brings to bear Semantic Web, as Google seeks to deliver the results of semantic search.
  • Google really wants to understand what your search query means.
  • Google keeps a database of all things that were searched and then they look at your personal search history when you sign into your Google account, as well as your context and the context of you and your content. They call this Personalized Search.
  • Human language is getting more play at Google, especially with Siri and Android hearing what you’re saying.
  • Hummingbird leverages Google’s vast Knowledge Graph, which contains information about 570 million concepts. It then uses this equation thought of by Landsman: Words + Context + Knowledge Graph = SERPS (aka “hits”)
  • Google tells you keywords are not provided unless you’re an advertiser. The explanation behind this is when SSL (Secure Sockets Layered) is employed, keywords are not provided.
  • Google moved to SSL for all Personalized Search. As a security measure, this would secure the user’s identity.
  • Here are some things you can do since Google is not telling you the keywords: start listening; look at your referrer logs; look at time spent per page; look at what else shows up in search; write great copy on all of your pages; and be sure to use all the meta data tools.
  • It is more important to drive traffic to your site that is interested in what you have to say versus getting tons of hits.

Here are some of the questions that were asked by Simon and attendees, and their responses:

As a searcher, what type of change would we have seen that reflects this algorithm change?

Batista: When searchers need to type to search for something, they don’t want to type a lot. However, when you need to speak to search, you will be more verbose. It is easier for us to speak than type. From Google’s perspective, they are looking at two perspectives. These are the challenges that Hummingbird is enabling Google to solve.

What are the practical things you can do as a business, and how can you serve your customers better by coming up in certain queries?

Batista: Google started an initiative in 2009 called rich snippets to encourage more webmasters to annotate their pages and identify whether the page is about a place, review, recipe, etc. In return, this helped Google enrich their knowledge graph, which makes your search more compelling. If I have client where we implement these rich snippets, they have at least a 30 percent increase in click-through rate.

Another free tool you can use is Webmaster Tools. It is an SEO tool that Google provides you, and you have full access to the phrases that people are searching. With the query data that is typed, you will not have conjunctions, but with spoken words you will have prepositions. This is how you will be able to filter the query list provided by Google. You can also filter by searching for the type of device that was used to search. Once you identify the type of search, you look to see whether your page is serving the need of the user, and users are looking for.

Are your search results different when you search on your phone versus on your desktop?

Landsman: The most likely difference will be geographic. When a search is mobile, they take into account location. For example, if you type in “Chinese restaurant” on your mobile phone versus your office desktop, it will tell you more about what’s nearby and it will come up a bit quicker.

How is social starting to influence search?

Bernard: If you’re a local business, you need to make sure your content is optimized for mobile. This can be social posts, tweets, thumbnail sizes on images, or your website. The second thing is Google+, which is connecting a lot of the pieces of the Web together, i.e., email addresses, authorship tags. From a social perspective, don’t forget about Google+, because somewhere down the line this may become even more important than people think. It isn’t just about the content being there, but it is also about the social signals from Google+. We have done certain experiments in AOL with social signals that are coming off of Google+ posts, and we have definitely seen these more with engaging posts.

How Can You Pull Images into Google Search?

Landsman: Google is fascinated by Pinterest. Pinterest is more important to Google than a lot of other stuff, such as Flickr. For one client, whenever they put a visual on their site I would pin it, and Google would then show it immediately. Pictures on Google+ aren’t as loved as on Pinterest, but it is still close.

What Are Something Things That Can Be Done to Help Search?

Bernard: Write better headlines. The impact of writing better headlines from a search and social perspective is enormous. You almost have to get into the minds of people searching for when you’re doing your headlines. Your headlines need to be more conversational.

Landsman: You need to use the language of the searcher and visitor. What are they interested in, and how are they going to react to you? You also need to understand user experience, and with search becoming more semantic, it is becoming arguably that much more important.

What is future of Hummingbird for users and marketers?

Batista: Google wants to build a computer where you can ask any type of question and it will be able to answer. Being able to give you whatever answer you can think of — that is where things are heading.

Landsman: And the real dream is that they want to be able to anticipate what you want.

Written by Polina Opelbaum, editor of ProfNet, a service that helps journalists connect with expert sources. To read more from Polina, check out her blog on ProfNet Connect.

Brand Content in the Age of the Selfie

Our wedding selfie

Our wedding selfie

I got married last November.  It was a great day that was immortalized online via all of my social channels when my husband took his phone, pointed it at us, and said, “Time for our Wedding Selfie.”

We’ve all done it – and on multiple occasions.  We take a self-pic….or Selfie.  Oxford Dictionary stated that the word, “Selfie” was the word of 2013.   Searching  the term “selfie” reveals that this is not just a term that we are using nowadays  in reference to  a younger generation; people are really interested in looking at this content and producing it.

But here’s the question, is this a trend that carries over to brands?  How does the ability for people to easily create their own content today impact the content that is being created by brands as a whole?

Google trends on the word "selfie"

Google trends on the word “selfie”

Throughout history, there have been many defining moments for content and art.  I reference art because in history, it has mostly been art that has depicted for the masses a reflection of itself.  Now, I’m no art historian (but I did take one art history course when I attended Syracuse University), but we’ve seen some interesting changes in how art has gone through a similar evolution as man from depicting the Gods, to the rich, to the common everyday person.   When Renoir first depicted everyday people doing everyday normal things, this was a revolutionary idea to the art world and to us….but not anymore.   Today, the ability for anyone to create a piece of content at any time challenges all of us to work harder as we create.

#KissTed on Instagram

#KissTed on Instagram

Brands are playing with the idea of the selfie and trying to incorporate it into their marketing campaigns.   The clothing brand, Ted Baker, used the idea of the selfie in their holiday campaign using in-store and window displays to display social content using the hashtag #KissTed. Mobile Commerce Daily wrote about this unique program in creating social buzz and a search on Instagram metrics provider, Statigram, found that the hashtag #KissTed was used on Instagram approximately 588 times.

Some brands are even opting to incorporate selfies into their campaigns.  Dove had tremendous success in 2013 with the Dove Real Beauty campaign, earning them the title of Titanium Grand Prix at the Cannes Lions International Festival of Creativity.  This campaign was also one of the most viewed releases on PR Newswire last year.  Great success however doesn’t stop the creative mind.  Dove followed up with their #BeautyIs campaign that co-opts the idea with a short-film entitled, “Selfie.”  This campaign follows the same principles and ideas of their “Real Beauty” campaign and has achieved organic results with over 765,000 views to day.

Click the image to view the entire multimedia news release

Click the image to view the entire multimedia news release

So, brands are trying things out…and that’s good, but does that answer how a brand competes with user created content and the selfie?  At PR Newswire, research has shown multiple times that content with multimedia performs better than content without.  However, that doesn’t mean that all multimedia is created equal.  Your content today has to drive connection and action in order to be successful.

This is a subject I will be exploring further in San Francisco on March 27th in a seminar series entitled, “How To Keep Your Content Relevant in the  Age of the Selfie.” Click here to register now: http://prn.to/P8Wi6l 

Pranikoff LinkedIn Headshot - Sept 2013

Michael Pranikoff is PR Newswire’s Global Director, Emerging Media. Follow him on Twitter @mpranikoff or add him to your circle on Google+

Strategic PR Can Lead to Strong SEO

SEO has finally matured. It is no longer about tricks, games and hats of black and white. SEO is now about broader business strategies that take careful planning and time to execute. It’s about your PR approach and your content marketing. It is about excellent user experience and creating content people will want to share.

Conference organizers and former presidents of DFWSEM: @dansturdivant @marksbarrera @seanthinks @tonynwright

Conference organizers and former presidents of DFWSEM: @dansturdivant @marksbarrera @seanthinks @tonynwright

I recently attended the DFWSEM State of Search conference in Dallas, and what stood out most clearly at the end of the day was that wise PR strategies can have excellent effect on a site’s SEO.

“Make friends with PR,” said speaker Wil Reynolds. “Follow PR’s influencers and map the keywords that are important to them.”

Brand recognition and a keen understanding of a brand’s influencers can be leveraged for search optimization efforts, and that’s an area of expertise for PR professionals.

There’s no SEO bag of tricks any longer. Major search engines like Google and Bing are not favoring content that is keyword stuffed or optimized with hidden text.

Strategic branding and influencer engagement will pay off in the long run with quality links and social sharing that send strong signals to the search engines.

Relevant and timely content such as social posts, blog posts, multimedia and well-crafted press releases can lure and engage your audience.

Done well, “content brings them in , educates them, then keeps them engaged even after conversion,” said speaker John Doherty.

Just remember to make it super easy for your audience to share your content. “Social signals are expert signals to search engines,” according to Bing’s Duane Forrester.

And let us not forget about media pickup which can result in powerful earned links and quality traffic back to your site or product page. Concentrate on getting more buzz and authority for your brand.

“PR is how content marketing works,” said Sean Jackson. “Get your name out there!”

To sum things up, here are some action items for improved SEO (note that the top three were Duane Forrester’s top three focus recommendations):

  • Quality content: Create well-crafted content to lure quality traffic and social shares.
  • User experience (UX): Provide your audience with excellent user experience. Not only is it good for your visitors but it’s a signal search engines are watching.
  • Social Media: Create useful and sharable content to inspire tweets and other social posts that send strong positive signals to search engines.
  • Branding: Build brand awareness and authority.
  • Discoverability: Write content that people can find. Use keywords appropriately and make sure you distribute content to places where people will be seeking it.
  • Sharing: Make the sharing of your content super easy. This affects both traffic and SEO.
  • Media pick-up: Earning media pick-up can translate into very valuable links and quality traffic.

All of the above can and should involve the expertise of your PR department. To be sure, SEO is now a long game that requires strategic planning. No quick tricks, but lots of devotion put into building your brand, finding your audience and offering useful content people will want to share.

Victoria HarresVictoria Harres is VP, Audience Development & Social Media at PR Newswire and the original voice behind @PRNewswire. She speaks and writes about social media, PR and marketing…and occasionally SEO.

Driving Discovery of Your Organization’s Story

Late last month, PR Newswire hosted a free webinar: Driving Discovery of Your Organization’s Story. The webinar was led by Sarah Skerik (@sarahskerik), vice president of content marketing at PR Newswire.

Skerik discussion centered around these four topics: 1) evolution of media; 2) subsequent changes in audience behavior; 3) conversational search and the social media connection; and 4) tactics for earning attention and media.

Evolution of Media

It is well known that traditional media channels have lost ground to digital properties. Brands and individuals are publishing more content than ever, and this is creating an issue, because when people go online to get information they are getting swamped. An IDG study shows that 82 percent of IT decision makers are challenged to find trusted content during the IT purchase process.

Subsequent Changes in Audience Behavior

People are looking for really granular information. Each day, 20 percent of Google searches are unique and have never been seen by Google. People are also more acceptant of branded content. Native advertising (aka sponsored content) is commanding more views than original editorial content. Also, readers spend around the same amount of time on native advertising and original editorial content.

Why is Content Discovery Important?

In addition to the above IDG statistic, another statistic released by Sirius Decisions 2012 shows that B2B customers contact a sales rep only after 70 percent of the purchase decision has been made. The takeaway for organizations is that if you don’t have published supporting content for whatever you’re promoting then you’re eliminated from a consumer’s consideration right out of the gates.

Content discovery is also important because influence isn’t linear, but it is a continuous loop. Five or 10 years ago marketers and PR people would shoot out a message to their audience and get results. However, what is happening now is your audience is able operate on their own time frame. They are researching and buying according to their own needs. The key for communicators is keep their content up there, visible and credible as your audience begins its research and search process. Yet, the communications reality is that their competing for finite audience attention against an infinite ocean of content.

Conversational Search and the Social Media Connection

It is important to know that Google put in a whole new search algorithm called Hummingbird, and they are taking aim at all those new searches they get every day. Google is building more human behavior into their search algorithm by doing a conversational search. They are trying to build search results based on the true meaning of the phrase that a person enters. Seven of the top 10 Google search ranking factors are derived from social networks. Google is using social behavior as an indicator about what sort of content is relevant and important to the person searching. This is why when developing a marketing strategy or PR campaign, it is crucial that communicators drive relevant and committed social interaction with the content they distribute.

Media Outlets Are Retooling

New stories start out from a traditional outlet, such as a radio station, newspaper, magazine, etc., and are very often the catalyst for social conversations. Here are some examples of what media outlets are doing to drive social conversations.

1) Chicago Sun-Times eliminated their entire photography department and wanted to start sourcing photos from their reporters who were armed with iPhones. The reason for the change was because they need is lots of visual content and fast.

2) John Keefe, a radio guy at WNYC radio, has the title of senior editor of data news and journalism technology. He does not only present information but he also thinks about how to use information and how to make it interactive, writing apps and crunching data. This should make communicators think about whether the content they are pitching will resonate with him.

Tactics for Earning Attention and Media

Here are the tactics Skerik suggests:

1) Go look at the websites of news outlets that are important to your industry segment and then look at the stories that are most commented on, emailed and shared socially. It is important to not only look at the popular stories for the industry you are working on, but it is also important to see the ones which received the most comments. The most popular stories usually have a well-known brand name in the title, but when you look at the most commented stories they are usually ones that delve deeper into the industry. This will help you learn about what you audience is interested in and you can then fashion your brand’s content around those lines, as well as get some great story ideas.

2) Use the attention current events generate to grab some attention for your brand. FM Global, an insurance company, on the heels of a report issued by the government about Hurricane Sandy pulled together a press release with information they already had. This information wasn’t just for the general public but also for reporters and analysts covering this topic. And each link in the release was linked to a piece of content and was trackable.

3) Tie thought leadership to timely events. KCSA’s CEO published a new book and they also launched a new section on their blog called Diary of an IPO. To gain attention for the new section of the blog they wrote about the then impending Facebook IPO. They promoted the posts by sending them out as press releases. This resulted in significant increases in visitors, visits and views to their blog.

4) Use editorial calendars to guide your marketing team’s content calendar in terms of both topics and timing. You can do this by going to the websites that are important to your organization and looking for their media kit. In the media kit, you will find their editorial calendar which will show you the topics they will publish over the next year. You can then synch your content calendar with the topics that are being published in the industry.

5) There is a rise in the reporting of data, surveys and studies by news organizations. Media outlets are willing to use this type of information within their reporting. Even though organizations are aware of the importance of this information, there is still sometimes a lack of communication between PR and marketing after this material goes out. This is why it is essential for PR and marketing to align. Last year, Vibes did a study about mobile shopping behavior and issued an infographic, but then they did something different by pulling a news hook out of the study, hiring a PR company, and issuing a press release. They received a lot of media attention from the story and are still getting calls about it.

6) Market your marketing. You need to distribute the content that you publish. PR Newswire distributed a video they created explaining what MultiVu does, and prior to the content distribution they were six Facebook likes to the video. After distributing the video it received 196 Facebook likes the following day.

7) Remember to keep an eye on the results of your campaign well after it is over. If you do a good job of surfacing content in relevant ways, the tails will grow longer and longer.

Formatting Message Tips

1) Whether you’re sending out a press release, blog post, etc., keep your headline around the 100-character mark. This also works very well for tweets. Put all the important terminology within the first 65 characters. You can pick up more detail in the subhead.

2) Use some type of visual in your message. Instagram and Pinterest are leading visual-only networks, so if you don’t have a visual then you can’t play. Also, people are visual people who like looking at pictures.

3) Don’t lead with the boiler plate if you writing any type of written content or setting up a video. Save the “about company” information for the end of the document or video. Remember to build your reader’s interest with every element of the content you are producing.

4) Embed a call-to-action near the top of the page. When you are linking, think of it as a reader service and not just for SEO. You can link to profiles of key people quoted in the message.

Q&A

Q: How do links to existing content work regarding the new nofollow rule?

A: A few months ago Google said that certain types of content including press releases should have nofollow attributes in the link. Google wanted PR Newswire to change the link structure so content wouldn’t be counted toward search engine results. This meant you could no longer issue links in content you’re publishing online as a link building SEO tactic. However, this doesn’t have anything to do with the signals generated by social media. The takeaway is that if you’re publishing content that is valuable and people like and share it, then it will still be seen and will rank high in search engine.

Q: Where is the best place to post press release visuals? Also are there any fears visuals in press releases will trigger email spam filters?

A: You can post images on any social network with a link to the related press release or message you want to promote. You should also post visuals in blog posts and/or in the press releases on your website. It is less about where to post images, but more about posting them. If you are sending content out via email then you should include links to visuals and not include the actual video file or photo, because that will definitely trigger spam filters. You can also send out the email in HTML.

Q: What is an effective use of video in press releases?

A: You can embed a video in a press release that will play when people are viewing it on a website. The video stops the reader from reading and will take them to another place where they engage more fully with the brand and message. In addition, it makes the message more memorable for the reader.

Q: Is it OK to include a short phrase in the lead paragraph of a press release?

A: You need to think of your press release as a news story, because in so many cases your press releases will be seen by members of your audience in addition to bloggers and members of the media. You should really save the boilerplate for the boilerplate and write a real news lede in the press release that tells readers why it is an important announcement.

Q: What kind of PR news should a nonprofit foundation present?

A: Any organization needs to speak to their audience. What’s important to your audience? What can your organization offer that will make their lives better or spark their interest? It should be less about the organization and what they want to convey and more about what the audience wants to hear.

Written by Polina Opelbaum, editor of ProfNet, a service that helps journalists connect with expert sources. To read more from Polina, check out her blog on ProfNet Connect.