Tag Archives: content

3 Basic Perceptions of Content You Should Have For Successful Marketing

Adrian Parker (left), Brett Relander, Eddy Badrina, and Victoria Harres

When you bring three people together for a panel, who don’t know each other, chemistry is almost impossible.

I lucked out.

On April 3rd PR Newswire teamed up with the Business Development Institute to bring together three experts on content marketing in Dallas to share knowledge and thoughts on the subject. I had the pleasure of being the moderator for the event.

I expected good conversation from the group. What I didn’t expect, and have never done before, was to be taking notes as much as the audience while being on stage.

Although not planned, and completely at different points during the forum, each of our three experts made statements about how content should be perceived.

I took notes mentally and on paper and in the end I had a new perception, or perceptions that really help me in my approach to content.

Content As Food 

This came from Eddy Badrina, co-founder of Buzzshift: “You have to create/share content people actually want. Think of content as food for the mind. People want to be fed good content.” Brilliant, and so true. The most successful content marketers share information that is truly useful to people.

Eddy also said we should remember there are three types of content to share: (1) created content, which you create yourself or pay someone for, (2) contributed content, which can be attained from guest bloggers, and (3) curated content, which you do not own but can add context to when you share.

People want content that has value, but you don’t necessarily have to create it or own it to benefit from it. I myself share a lot of content on Twitter that I did not have a hand in creating, but I do curate what I find valuable, and hopefully the audience appreciates that.

Content As Opportunity 

Content gives you the opportunity to engage with your audience, an audience that may become customers, according to Brett Relander, co-founder of Tactical Marketing Labs.

If you post an intriguing and informative blog or video you audience will comment. They become engaged and you have the opportunity to respond and add strength to that relationship.

Guest blogging is one opportunity that should not be overlooked. Some may scoff that putting content on online property you do not own diminishes the value to you. Not so. Guest posting gives you access to audiences you would otherwise not be able to tap, and if you link back to your own property, say in your byline, then you will hopefully lead that audience back to where you might engage them further.

Content As a Service 

Adrian Parker said content should teach, illustrate and inform. It should be word-of-mouth worthy. Hence it is a service you are providing to your audience.

“Content is the currency of social media,” said Adrian, and oh how right he is. Look at all the most successful people doing content marketing. They are excellent content creators.

One might say that the content creators will inherit the Internet. Or perhaps they already have.

Adrian gave us one last bit of advice, to not look at content life in a straight line. Think of it in a cycle: distribute, post, and repurpose. Good content can always be repurposed because there is always an audience that did not receive it before. Just make sure you update for relevance.

In this blog post I’ve tried to follow the advice that Eddy, Brett and Adrian gave. I’ve tried to share information that is useful, that feeds, that opens the doors to opportunity and that serves our audience.

Let me know if I succeeded.

Victoria Harres is Director of Audience Development at PR Newswire, the main voice behind @PRNewswire, and a frequent speaker and writer on social media for business.

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“New” Journalists Master Curation for Creation: A Lesson from @kashhill @Forbes

Over the last few years, I have been asked to speak on online content curation and the social web. What first distinguished my presentations from others is that I expressed the importance of bringing a “point of view” to curation. Early on, there was little distinction between curation and aggregation from experts. It is my belief that your taste and a personal lens for finding, collecting and repackaging content sets you apart from others sharing similar content online.

Master curators are able to get to the essence of an idea behind a piece of content and share it in a way that makes it attractive online. My analogy is that a curator is like a D.J. How the content is “mixed” is just as important as what is mixed. Your “mix” can make you a thought leader.

Curating to create
Many don’t realize that curators use their curation skills to also create content. In a visual form, a great example of collecting to create is the popular curation tool Pinterest.  When curating to create for an online audience, brevity is key.

Most readers online are looking for something quick and easy to digest. ~ Kashmir Hill

A great case study from Kashmir Hill of Forbes

In “NYT Reporter Defends Forbes Writer Accused of Stealing His Work,” Jim Romenesko describes how Kashmir Hill of Forbes “repackaged” the work of Charles Duhigg’s nine-page piece in the New York Times, “How Companies Learn Your Secrets.”

Hill’s condensed post in Forbes netted over over 1.2 MILLION views and was shared widely on the social web!

I took a great piece by an excellent reporter and created a version of it that was better for an online audience. This is a big part of what I do as a “new journalist.”

Excerpts, links and “chunking” 

My piece didn’t take off just because of its sexy, tweetable title — though that helped — but because I found what was most compelling in a nine-page piece and put it front and center (while including lots of links back to the original article). The New York Times article is a delicious nine-course dinner; mine is an equally tasty, bite-sized snack for readers on the go.

 I suspect I drove a ton of traffic to the New York Times that they wouldn’t have otherwise gotten because they hadn’t sold their story quite as well as I did and didn’t create a short version of it that was easy to share and digest online.~ Kashmir Hill

In Romenesko’s piece it is suggested that, “the New York Times should consider having their own bloggers tackle long pieces like this and chunk them up for the online crowd – a tactic the Wall Street Journal has effectively employed.”

Hill’s point that she included lots of links back to the original article is how she provided attribution. A condensed piece hooks readers, but also gives them access (links) to explore ideas and dig deeper.

Author Angela Dunn (@blogbrevity55) is the founder of @CurationZen11 and hosts #ideachat on Twitter.  This post originally appeared on her Blogbrevity blog.

5 Keys to Developing Your Organization’s Online Voice

Brett Simon, Thomas Hynes, Victoria Harres, Christine Cube: Four people, one team, one consistent voice on @PRNewswire.

I regularly have people say that they know their business needs to be “doing social media,” but they just don’t know what  to say.

“I don’t want to make the mistake of making my organization sound silly,” they say, often with a pained look on their face.

Truth is, they have good reason to be concerned.

An organization’s online voice is what people “hear” from a brand through blogging, tweeting and community conversations. It’s what people engage with. It can give a brand a human connection to its audience. Or, if inappropriately done, it can confuse, or worse — irritate the  audience.

The latter, of course, you will avoid, and you can do it by keeping a few key things in mind.

Authenticity

People speak of authenticity quite often when talking about how brands should represent themselves online.

This may seem like a no-brainer, but it’s really much more than just being ‘verified’ on Twitter. It’s about being genuine.

Think of the last cocktail party or networking event you attended. Remember the people who came across as trying to be someone they’re not?

Don’t do that.

Your online voice should represent who and what your organization really is. This gains trust. And trust is not an option when building a credible voice.

Humanity

Your online voice should not sound like messaging from your legal department, and you certainly should avoid traditional PR and marketing jargon. It should represent the things your organization stands for and promote those things that benefit the business, of course, but you must say it in a human way.

Also, don’t forget those little human details like owning your mistakes with dignity and humility, and sharing some of the details of everyday life. But take care you don’t overdo the latter.

Remember, people want to connect with people. They want to have intelligent conversations. They want to know if they comment or reach out to a brand online that they will get a real human representing the organization responding in a genuine manner. A human manner.

Reflection of Culture

Every organization has a unique internal culture. It may include skateboard races with the CEO on Friday afternoons, or perhaps high standards of corporate social responsibilities.

Your culture should be reflected in your online voice. This is your organization’s “personality,” and it goes hand-in-hand with presenting a human identity online.

Credibility

Credible sources get respect. Respect gets you meaningful relationships. So be a source of useful, reliable information, and keep that content flowing on a regular schedule.

Remember that it doesn’t have to be all your own content. Promoting or linking to credible content (with appropriate attribution, of course) from other trusted sources would also gain you credibility.

Finally, don’t forget that part of being credible is being responsive. You can’t just be a megaphone of information. Traditional marketing is good for that.

If you want to have a strong voice online you must engage and be responsive to your audience.

Consistency

Whether you are writing a blog post for your company blog, a comment on an industry community site, posting a video to YouTube or a tweet on Twitter, your brand needs to have consistency of voice.

This gives your audience a sense of trust and comfort when connecting with you online. If you have an industry authoritative voice on your organization’s blog but a mostly silly and not very credible voice on Twitter, it will confuse people and certainly hurt your credibility.

Is it really that simple to create a credible voice for your organization online?

Yeah, pretty much.

Sure, there are lots more granular things to think about (details, details), and you may prioritize things a bit differently, but the five key points above will get you a long way to a strong online voice and a meaningful relationship with your audience.

Victoria Harres is Director of Audience Development for PR Newswire and the lead voice on @PRNewswire64

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Curating Content on Twitter for Thought Leadership

Last month, I had the pleasure of attending RealTime NY (formerly TWTRCON). The one-day conference, held at B.B. King Blues Club in New York, was jam-packed with sessions, workshops, and case studies on mobile, social and real-time Web.

In one of the workshops, Angela Dunn (@blogbrevity) talked about how to curate content on Twitter for thought leadership. Following are highlights of her presentation:

Content Curation

Content curation is the art and science of finding, organizing, and sharing information that adds value and encourages engagement for the audience you’re hoping to influence. It is a cyclical process: What you find and what you post influence what people search and find about you.

“Your goal is to grow a community,” said Dunn. “People will engage with you if they find value.”

According to Dunn, almost 80 percent of companies are curating content for thought leadership.

There are three main principles to content curation:

  • Expertise with a point of view. “That’s really important,” said Dunn. “You want to add value with your point of view.
  • Building trust by helping others: Answer questions, and share information, knowledge and resources.
  • Establish trust, then get influence. Be credible and consistent. Align yourself with others that are trusted. Once you inspire trust, you can inspire action.

Your network has a value. Your company’s brand has a value. Your influence is a product of the two. And that influence, said Dunn, builds social capital. Your “role” affects how that social capital is used.

Dunn also shared three professional topic spheres for content:

  • Subject-matter expertise: 70 percent
  • Industry-related subtopics: 20 percent
  • Personal topics of interest: 10 percent

You want to have the majority of your tweets in the area where you want to present yourself as a leader.

Starting Out

If you’re ready to start curating content, Dunn offers the following advice:

  • Clearly define your niche. Define the main topics and subtopics that define your digital brand.
  • Think in terms of hashtags. What’s your hashtag?
  • Write a great Twitter bio, including key topics and links.
  • Identify key influencers in your topic. Search your hashtag. Find the leaders in your conversation. Engage in shared interests. Cross-pollinate ideas. Also, retweet others’ content and mention others regularly, for two reasons: to gain resonance among followers, and so search results are up-to-date.
  • Group key influencers into Twitter lists by topic. Grouping influencers in public lists is a compliment and improves their influencer score. In return, they may follow you back, which increases your presence in that area. And don’t forget to include yourself in your own lists!

Finding and Sharing Great Content

To find great content, search on Twitter for hashtags daily to get a sense of what the conversation is in your area. Also, set up searches in Google Reader and Alerts for your name, your business name, your competitors and keywords.

There are several types of content that are good to share:

  • Breaking news: Be the first to share the latest developments in your field, but don’t forget to add your point of view. Rewrite headlines for more impact, and link to visual resources (infographics).
  • How-to pieces: How-to’s are very popular. Share your experience and methods. The more your help others, the more you’ll have an audience.
  • Recap posts: Write or share a recap post for a Twitter chat, conference, speaker presentation or even book reviews to engage your community.
  • Identify Trends: Identify any patterns, connect the dots and bring your point of view. But make sure you’re open to discussing a different point of view. Don’t make it personal or bully anyone.

You can also show your thought leadership by posting any presentations on SlideShare, Scribd or Prezi. Also look at what others in your space are posting.

Twitter Chats

Twitter-based chats [like ProfNet’s own #ConnectChat – shameless plug] connect people and ideas around the world. They also provide you with great content, as transcripts and recaps are very valuable things to tweet.

To manage tweets, you can use a tool such as TweetChat, which lets you see the conversation and auto-appends your tweet with the hashtag.

Beyond Twitter

Twitter is not the only online tool for content curation and thought leadership:

  • Your blog: Define it, have a good bio, and post with SEO headlines. Also, comments on others’ blogs, especially those that are well-respected in your industry.
  • LinkedIn profile: Include a photo, a link to your blog and any books you’ve written.
  • Quora: Bio and topic selection is critical, said Dunn. Demonstrate your expertise by answering key questions.
  • Mobile vs. desktop SEO: “Just like social search has changed the landscape,” said Dunn, “look to changes in mobile search for the next wave.” Think about how you come up in mobile search.

Above all, follow the expression, “To thine own self be true.” Don’t pretend to be someone else. Stick to your real areas of expertise.

For more great tips from Dunn, read “How to Be a Thought Leader DJ” on her blog, blogbrevity.

Written by Maria Perez, director of news operations for ProfNet, a service that helps journalists connect with expert sources. To read more from Maria, visit her blog on ProfNet Connect at http://www.profnetconnect.com/profnetmaria/blog/

Flipboard as a Content Reflection Tool

The Flipboard rendition of the @prnewswire Twitter feed

You did everything by the book. Your company now has a Facebook page, a Twitter account, photos on Flickr, an active blog with contributors from throughout your organization, and a multitude of other social media presences that you track on an Excel sheet with columns for IDs and passwords.

You work hard coordinating a fresh flow of content to these networks and deserve a like, a +1 and a follow. You’re doing well, my friend.

But when was the last time you stopped and took a good long look at yourself in the proverbial mirror?

As marketers, we start tweeting,blogging and sharing with a certain business intent, but it’s easy to keep cranking out content while getting quite lost or side-tracked from your original objectives.

Sometimes you have to stop and look back to see where you’re going.

Not long after I got my iPad last year I downloaded the popular app Flipboard. If you’re not familiar with it, Flipboard collects content from social networks and displays it in magazine fashion.

One of the first things I connected to my Flipboard was @PRNewswire, and I was immediately struck by the fact that my content looked like a real publication.

I was mesmerized by it.

Sitting in my armchair with my feet up on a Saturday morning, I got a fresh perspective on what @PRNewswire had become, and it actually helped clarify what I wanted it to be. I knew all along that I wanted it to be super informative about issues in our industry, but until that Saturday morning I really didn’t have a clear concept of how it was coming across.

For the most part, I was successful in creating something that was a combination trade publication and meetup, but it wasn’t perfect. The “not working” bits became glaringly obvious in this format, making it much easier for me to adjust.

Now I stop regularly and look back through the Flipboard looking glass.

Along with Twitter, try looking at your Facebook, blog, Flickr, Instagram or anything else you have with an RSS feed through Flipboard. To add, just click on the “More” tab and do a search. Flipboard will give you available options.

Through Flipboard I learned how to balance content to provide a more pleasant experience for the reader, creating something I, myself would want to read, in my armchair on a Saturday morning.

Let me know what you learn.

Author Victoria Harres is PR Newswire’s director of audience development and the voice of @PRNewswire.

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Storytelling Rules & Writing Better Press Releases

Everything is a story. Stories are how we make sense of the world around us, how we communicate, how we reach out and touch others. Press releases, videos, podcasts, blog posts, tweets… They’re all forms of story telling, even the driest financial statement has at its heart the story of a company’s performance. And that’s important, right? People work at that company or have invested in it, or supply it with goods or services, they depend on it in one way or another, so the story needs to told and told well.  Lastly, well told, genuine, audience-focused stories may be more important than ever: Google’s ‘Farmer’ update may have included the ability to interpret what users consider ‘valuable’ in content.  This is very new and a radical change.  If true, then the more original and well written the story, the more likely it is to rank well.

So what makes a good story?  And if stories are so universal, is there anything we can take from millennia of story telling to help us improve the stories we write, improve engagement and optimize for higher search ranking?

Fans of Star Wars, ancient mythology and certain novelists will be familiar with the name Joseph Campbell.  Campbell was an academic interested in the common threads running through all of the great myths.  In the late 1940s he published The Hero with a Thousand Faces in which he lays out the theory that the great myths from all cultures and regions of the world share a similar structure, which Campbell called the monomyth.

Campbell summarizes the monomyth thus: A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow boons on his fellow man.

I stated that “everything is a story.” If so, then could we create better, more effective press releases, marketing campaigns, blog posts or tweets by applying Campbell’s theories?  I think so, and here’s my attempt to map Campbell to the the humble press release.

The first hurdle is that we’re not writing fiction…  So unless it is actually about a specific individual, who is to be our hero?

I’d say that the hero is our reader, and that we are the ones offering the hero a journey and the eventual boon to take back to his/her village (bear with me here…).  We like well told stories, but we really love the ones we can identify with.  If a press release can plant the image of ourselves using that product, attending that event, buying that stock, it’s been a story well told…  So, if my assertion holds any water, then the first rule of the Campbell school of press release ‘literature’ is

Rule 1.  Know your audience.

This enables us to write the right story, set our hero a challenge he or she will accept and guide them to fulfillment.

So our hero is considering the challenge (they are reading our press release after all), but is not yet committed.  The prize has been identified (status, material wealth, some other boon), but… in all good stories there will be challenges to face, one-eyed ogres to slay, armies of orcs or Sith lords to fight.  How can you help your hero overcome their natural hesitation at embarking on such a hazardous journey?

Campbell identifies helpers or companions in the great myths that provide the hero with materiel, knowledge or other gifts that will eventually be used in the decisive battle in which the prize will be won.  Skywalker had Obi Wan, Frodo had Sam, your hero has…. yes, you!  Arm your hero with all the information and resources required to complete the tasks required to earn their prize.

Information, case studies, video, images, downloads, links, contact details, a map; all are the equivalents of light sabres, The Force or invisibility cloaks in your story. So the second rule of Fight Club, er, sorry, wrong story… the second rule of mythic press release writing is

Rule 2. Give your audience what they need to achieve their goal.

And so, travel-stained and weary, but wiser and richer, your hero sets off on the journey home, carrying the prize he battled hard for.  And in this, my young padewan, is the final lesson of today’s story.  For the hero is returning to the village from whence he or she came, and the boon they have been granted is no boon at all if it is kept secret.  It must be shared to realize it’s full value.  What does this mean for our press release?  We must give them the tools to share it with friends and colleagues on social networks or media or email or whatever their own social poison is.  Follow the third rule and you set up your story for success.

Rule 3.  Help your audience tell the world about your story.

I’ll end with two quotes, one from a PR practitioner who knows more about this business than I ever will and the last from Joseph Campbell himself.

Rohit Bhargava is SVP, Global Strategy & Marketing at Ogilvy. He was kind enough to talk at PR Newswire’s global sales conference in January 2011 and he was the one who got me thinking.  In a discussion full of insight he said “People buy stories,” and if we make our stories simple then more people will buy them.

Lastly, Joseph Campbell, “What I think is that a good life is one hero journey after another. Over and over again, you are called to the realm of adventure, you are called to new horizons. Each time, there is the same problem: do I dare? And then if you do dare, the dangers are there, and the help also, and the fulfillment or the fiasco. There’s always the possibility of a fiasco. But there’s also the possibility of bliss.”

There are many, many guides to writing great press releases out there.  I hope mine has added a little value.  How about you? What are your rules for good writing?  Let me know.

Author Rod Nicolson is PR Newswire’s VP of user experience design & workflow.

Image courtesy of Flickr user jmv.