Tag Archives: social media

Earned Media Awesomeness – It’s Time to Cast Your Earnies Vote!

vote-Earnies-hiRes

I don’t know about you, but I personally love examples of great communications campaigns from other brands and industries.   One can gain so much knowledge and fresh ideas simply by reviewing the good work others have done.

It’s time to cast your vote in the Earnies, and gather some inspiration for your own organziation’s upcoming campaigns along the way! The Earnies, PR Newswire’s socially-selected, earned media awards program, recognizes how communicators are doing so innovatively and successfully.  And, for the second year in a row, we’ve received a number of truly creative entries from organizations and brands that cover a range of industries.

Our esteemed panel of judges helped us narrow down the submissions to a short-list of finalists and now it’s time for your to vote and help choose the winner in each category!  Hurry – voting ends on February 20th!

The entries were judged based on strategy, creativity, results and overall ‘awesomeness’ of the campaigns and now it’s your turn to do the same and help us decide this year’s winners!

The Earnies Grand Prix

  • The Advertising Council – “FWD Campaign” by the Ad Council and USAID
  • General Electric – HealthyShare: Surprise and Delight
  • Gutterglove – Gutterglove Brings China Manufacturing Back to California

See the “Earnies Grand Prix” entries and cast your vote here.

 Best Connection to Twitter, LinkedIn or Facebook Audience

  • New Media Strategies – Engaging the Casual Wine Buyer: The Wine Bar Facebook Community
  • Summertime Entertainment’s Dorothy of Oz – Totally Toto Tuesdays
  • Magic Software Enterprises – Magic’s Rebranded Facebook Page Gained Over 50k Followers

Review the “Best Connection to Twitter, LinkedIn or Facebook Audience” entries and cast your vote here.

Best Integrated Campaign on a Shoestring Budget

  • Cleveland Metroparks Zoo – Zoo Olympics
  • Wunderman Seattle – Halo 4 Key Art Reveal
  • Gutterglove – Gutterglove Brings China Manufacturing Back to California

Take a look at the varied entries for “Best Integrated Campaign on a Shoestring Budget” and cast your vote here.

Best Piece of Branded Content

  • CSC – Connected Consumer
  • Huddle Productions – Bud Light Bands
  • New Media Strategies – ACCCE

To learn more about the “Best Piece of Branded Content” entries and to cast your vote, click here.

Best Use of an Infographic

  • Cisco – The Internet of Things
  • Cisco – Worklife Cloud
  • PriceGrabber.com – Back-to-School Shopping Forecast and Consumer Trends

Admire the visuals from the “Best Use of an Infographic” entries and to cast your vote here.

Best Use of Video in Social Media:

  • Cleveland Metroparks Zoo – Ele’s Day Off
  • Cody Westheimer – Kona IRONMAN World Championship
  • LatentView Analytics – Confessions of a Serial Analyst

Watch the “Best Use of Video in Social Media” entries and to cast your vote right here.

Best Visual Campaign through Pinterest or Instagram

  • RA Sushi Bar Restaurant – RA on Pinterest
  • Fathom – ConsumerCrafts Back-To-School Crafter’s Challenge

See the “Best Visual Campaign through Pinterest or Instagram” entries  & vote  here.

We Can’t Believe That Worked!

  • General Electric – HealthyShare: Surprise and Delight
  • Cleveland Metroparks Zoo – Live Tweeting
  • New Media Strategies – ACCCE “Click-to-Call” Grassroots Advocacy

To learn more about the “We Can’t Believe That Worked!” entries and to cast your vote, click here.

 

Content We Love: Liquid-Plumr’s Romantic Infographics

ContentWeLove“Content We Love” is a weekly feature written by a team of our content specialists. We’re showcasing some of the great content distributed through our channels, and our content specialists are up for the task: they spend a lot of time with the press releases and other content our customers create, proof reading and formatting it, suggesting targeted distribution strategy and offering SEO advice. In Content We Love, we’re going to shine the spotlight on the press releases and other messages that stood out to us, and we’ll tell you why. We hope you find the releases enjoyable and the insights gained from discussing them enlightening.

Visualize Romance.

Sometimes chocolates. Sometimes flowers.
Sometimes dinner or laughter for hours.
But all that she wants… is a clean house?

Liquid-Plumr’s recent survey, Not The Turn-Off You’d Expect, Doing Household Chores Actually Turns-Up The Romance uncovered the dirt on what women really want and showcased the results in not one, but TWO infographics!

LIQUID-PLUMR UNCLOG INFO 2An infographic goes beyond the traditional image by way of providing text and information in an exciting way. It boosts the appeal of your message instantly.

*Infographics on a press release are like finding a pot of gold beneath a rainbow. Our visual world has readers accustomed to images, color, motion, and brilliant displays. There is no reason your press release should be the exception!

Providing visual elements to your press release also allow the readers to take a further step utilizing social media. Instantly, readers can pin the infographics (to Pinterest). This automatically back-links directly to the press release on the social-sharing site. (This means when someone clicks on the image, they’ll be re-directed to the original site it came from… your release.)

New Survey from Liquid-Plumr(R) Reveals Women Unclog Their Minds While Clearing Drains (PRNewsFoto/Liquid-Plumr)

New Survey from Liquid-Plumr(R) Reveals Women Unclog Their Minds While Clearing Drains (PRNewsFoto/Liquid-Plumr)

Showcasing your content in a visually dynamic way and utilizing social forums and platforms ensures your story reaches a broader audience. In short, tell your story to the world in every way possible!

Is your brand on social channels? Are you sharing the content broadly? Using your storytelling powers on every platform?

Who knew household chores could be this exciting?!

A big thank you to Liquid-Plumr for wooing us with these incredible infographics.

http://www.prnewswire.com/news-releases/not-the-turn-off-youd-expect-doing-household-chores-actually-turns-up-the-romance-190661171.html

Author Emily Nelson is a Customer Content Specialist for PR Newswire. Follow her adventures on www.bellesandawhistle.wordpress.com or on twitter www.twitter.com/emilyannnelson.

Tesla vs. the New York Times: New-School Crisis Communications on Display

A lot of discussion and PR thought leadership have been focused on managing crises in this age immediate communications and networked audiences.

However, a fascinating situation that’s unfolding right now between the New York Times and Tesla Motors highlights the important opportunity brands have to tell their side of the story immediately and convincingly when they have a dispute with the news coverage, and it sure beats the daylights out of having a correction or clarification printed three days after the fact.    Simply put, brands don’t have to take what they consider to be unfair or biased coverage lying down.

Here’s what’s happening, in the smallest of nutshells.

John Broder of the NYT test drove a Tesla Model S.  In his unfavorable review of the car published last weekend, he detailed a problem-riddled trip and ultimately had to have the car towed when he said it ran out of power.

Tesla Motors responded quickly, charging that the vehicle’s logs proved that Broder had ignored warnings, driving by charging stations, detouring from the prescribed route and driving at excessive speeds.   According to the company, despite Broder’s best efforts, the car never stopped running.

“ When the facts didn’t suit his opinion, he simply changed the facts,” concluded Tesla CEO Elon Musk in a blog post offering a rich rebuttal to the Times story, including electronic log data that specifically contradicts many of Broder’s claims.

Tesla published electronic logs documenting Broder’s speed during the test drive, and called out inconsistencies in his story. (The emphasis on the chart is Tesla’s.)

On Tuesday, Broder published a response in the Wheels section of the Times, refuting Tesla’s claims in detail.

“My account was not a fake,” he wrote. “It happened just the way I described it.”

This story is still developing and doesn’t yet have a conclusion, at least as far as the relationship between the Times and Tesla is concerned. However, in terms of online sentiment, Tesla appears to be winning.

“… Now that every smart company has a regularly updated blog, Elon Musk has 136,000 Twitter followers, etc., brands can speak for themselves very powerfully,”  noted Dan Frommer, in a post on LinkedIn titled “Tesla vs. The New York Times: Everyone’s A Media Company Now.“  “And if the tone is right, they don’t even look lame: Tesla actually looks pretty great right now. The balance of power has shifted.”

Whatever the outcome, this situation leaves in its wake a couple important lessons for PR pros and anyone charged with safeguarding brand reputation.

  • Your brand’s social connections can morph instantly into advocates during crises, especially if the brand is the victim of foul play.  This is one more reason why developing a strong social presence is a good idea.
  • Your publics are perfectly happy to listen to your side of the story, and facts are powerful fuel for your rebuttal.  Get to know your company’s logging and analytics systems, because that data can provide crucial proof for your side of the story.
  • Hone your company’s response clock speed.  Real-time communications require empowerment, fast multimedia support and the swiftest of approvals.

Whether you need to defend your brand against an angry Facebook fan or some wonky coverage in the New York Times, these two simple lessons can turn the tide of a story before it swamps your reputation.

Catch up with the story yourself:

Original NYT Story: Stalled Out on Tesla’s Electric Highway

Tesla blog post:  A Most Peculiar Test Drive

NYT “Wheels” response:  The Charges are Flying Over a Test of Tesla’s Charging Network

Updated since original publication:

NYT:  The Tesla Data: What it Says and What it Doesn’t

The NYT Public Editor’s take:  Problems With Precision and Judgment, but Not Integrity, in Tesla Test

The Atlantic Wire: Elon Musk’s Data Doesn’t Back His Claims

Author Sarah Skerik is PR Newswire’s vice president of social media.

If your brand’s crisis communications operations aren’t up to snuff, PR Newswire’s Media Room suite can help you plan ahead for those days you hope you never have, enabling comprehensive preparation and rapid response.

Twitter’s New Vine App: Perfect for PR Pitches

Remember when we had to figure out how to condense a 400 word press release into a 140 characters? Daunting as the prospect seemed at first, eventually talented PR professionals became quite deft at the micro press release and we all learned a great lesson about brevity and the modern attention span.

But now we have a new challenge, the six-second video.

vineTwitter has launched its new Vine app, which lets you capture a six second video that loops continuously. The app is very simple to set up if you already have a Twitter account, although it is not a prerequisite, and you can share your micro-film with your Twitter followers, your Facebook friends and the Vine audience.

Brilliantly captivating, the six second video format is both a challenge from a PR perspective and an opportunity.

You couldn’t embed your four minute product demo video in Twitter. The best you could do was to link to it and hope that people would want to leave the platform and go watch elsewhere. At this point you can add page loading time and video loading time to your 4 minute production.

Not something that people are very willing to do for a product demo.

But think how often you’re willing to hit ‘play’ on Facebook and watch videos. All sorts of videos you would otherwise ignore. Why? Because you don’t have to go anywhere and if the video turns out too boring to watch, you click stop and move on. No big deal.

Vine makes videos on Twitter no big deal. And at six second length, people don’t have time to turn off your demo before they’ve seen the whole thing!

Opportunity! It’s the video elevator pitch.

So what kind of content should you be thinking about for your six second PR video? I asked Bev Yehuda, VP of Web Engagement Products for MultiVu and here are her suggestions:

  • Behind the scene clips
  • How-to segments (think time lapse, as Vine allows stitching of 3 segments)
  • Product demo
  • Presentation clips
  • Quick take from speakers at a conference
  • Create a “sneak peak” of a longer video (making-of-a-video clips perhaps)

So go make some videos and share them. As we’ve frequently written about here on Beyond PR, people like visual content. Multimedia press releases blow the socks off traditional text-only releases.

Victoria Harres is PR Newswire’s director of audience development, and the primary voice behind our @PRNewswire presence on Twitter.

SEO is Dead! Now Let’s Optimize!

top rank seo cycle

The heydey of SEO is over!

As a discipline it found a prominent place in the psyche of Web publishers because of the critical role the search engines played in driving traffic to Web sites, which in turn played a critical role in monetizing those sites.

But SEO was a victim of its own success.  That success led to excess and with that excess came a threat to the efficacy of the very search engines it was intended to attract.  Perhaps more importantly it caused publishers, marketers and various other content producers to lose the plot.  They stopped writing for their audience and focused instead on producing stuff that only resonated with algorithms, not with people.

Let’s take keyword search as an example, because that is SEO at its most basic level.  It was a pretty rational idea to try to identify what keywords were most commonly being searched for and then include those keywords in your story.  And add them to the headline.  And then add more and more of them.

Then the spammers joined the SEO party and put those keywords into content that had absolutely nothing to do with what the unsuspecting Web user was actually searching for.  In fact whole businesses grew up based on generating traffic by matching keyword queries and directing traffic to shallow, low-cost, low-value content.

So, 200 or so algorithm tweaks later, Google shuts this down.  The use of links is following a similar escalation to oblivion pattern.

The goal of Google and every other search engine is to have quality rise to the top (unless of course you’re willing to pay to be on top).  So naturally their advice to Web authors is “write great content.”

But the search engines can’t really identify quality.  What they do instead is first of all associate the quality of the content with the place it appears (e.g. you’re more likely to come up with quality on the New York Times than on eHow,) and secondly, try to predict quality based upon robotically identifiable characteristics of the content.  For example, it may be true that 400-word stories are more likely to be of higher quality that 200 word items.  But they can’t deal with the fact that you could say something brilliant in one graph.

Post-SEO Optimization

If you’re a marketer or a PR professional, if you’re the digital guru of your organization or one of the new breed of content marketers, you can’t afford to just write something good and say “Here you go, Google.”  What you need to do is to optimize in a post-SEO world and here’s some advice on how to do that.

  1. First of all your content needs a good home.  Just putting it on your Web site isn’t enough, you should have an online newsroom as part of your site.  That becomes the landing page where you drive traffic to your content and the place were you use some best practice SEO for Web sites in order to capture searchers.  Make it interesting.  One of the biggest challenges with search engine traffic is getting them to click on more than one document.  Use photos, use video and if you don’t produce enough content yourself bring some in.  Add a Twitter feed, YouTube videos or Flikr photos.
  2. You should also have a blog, whether as an individual or as an organization.  A blog is one way to personalize your content.  Take advantage of the unique writing styles and perspectives of individuals within your organization.  De-institutionalize your content and provide another path to your online newsroom.
  3. You are not going to maximize your audience with search alone.  Use social networks.  Every new piece of content should give rise to several tweets with interesting excerpts from the document and links back to your online newsroom.  One tactic that can be effective in building an audience is to not only use an organization account but also have individual accounts of thought leaders in your organization.   This personalizes the messaging and makes it more social.  (If you haven’t built a strong following on Twitter you can use PR Newswire’s Social Post to reach followers on our curated vertical Twitter accounts.)   For B-to-B companies in particular, LinkedIn is becoming an increasingly important place to share information.
  4. It’s important to hit every social network you can think of that’s relevant to your business or your brand.  However, quality beats quantity – it’s better to focus on a couple where you can really concentrate on building a following.  By learning what types of messaging draw the most likes, or follows, or shares, you can refine how you use each network.
  5. Placement is another way to get lots of readers.  I’m not thinking about the classic and expensive ad network type of placement.  There are many innovative alternatives in the market today including recommendation engines, keyword buy options and sponsored and preferred placement on mobile and social networks. A cost effective approach for placement is to use a commercial newswire service like PR Newswire that has a robust syndication network.  This can enable you to reach many targeted sites that may have a very selective audience specifically interested in your content.

So optimization is as important as ever, but not for the practice of SEO that’s all about keywords and links and gaming the search engines.  Optimization has a broader meaning that starts with good content and good places to put it and then drives readers to that content through search, social and syndication.

Author Ken Dowell is PR Newswire’s executive vice president of audience development & social media.

Image courtesy of Flickr user  TopRankOnlineMarketing.

Facebook Graph Search – what’s not to Like?

fbgsOn January 15 Facebook announced Facebook Graph Search, a search engine that uses interactions between users and content on Facebook to produce relevant search results.  Those who work with data from social media will know that the potential of Facebook’s social graph is mind-boggling. What Graph Search does is make the data in Facebook more accessible so it can used to understand customers, prospects or stakeholders better, and build relationships that are more mutually beneficial.

How Graph Search works is covered on many other blogs and in Facebook’s own announcement.  I haven’t had access to Graph Search yet, although I’ve submitted my request to be included in the beta.  Nonetheless, I’d like to speculate how PROs and marketers might use it, so here are a few searches that might be interesting for businesses with a presence on Facebook to try out:

  • What photos do people who have liked my page like?
  • What photos do people who have liked my page commented on?
  • What do people who like my company like?
  • What do people who like my competitors like?
  • What do people who like specific industry experts comment on?

How would you use these searches?  Maybe for ideas for blog posts, press releases, infographics or even product ideas?  If you’re hiring then Facebook also has potential to help you identify candidates.  Try a few of these:

  • Who has worked for Company X and Company Y?
  • Who works for Company Z and lives in my city?
  • Who went to a specific university or college and is interested in, say, PR?
  • etc.

In their announcement Facebook provides other examples of searches that include:

  • software engineers who live in San Francisco and like skiing
  • people who like tennis and live nearby
  • photos of my friends before 1999
  • cities visited by my family
  • Indian restaurants liked by my friends from India
  • books read by CEOs
  • friends of friends who have been to Yosemite National Park

Note that last one. It will be very interesting to see if the friends of friends search also includes the ability to search across  friends of those who like an organization’s page.

Initially Graph Search is focusing on people, photos, places, and interests, but even with just those to search on the permutations are many and varied, and finding the right questions to ask will be crucial.  (Organizing an awards ceremony and you want to make sure you provide music most people will enjoy?  Ask Graph Search what music people who like your event page listen to.)

In a stroke Facebook has multiplied the value of a Like or a comment for businesses.  Before Graph Search these might have been nice-to-haves for many, a measurable but not very tangible metric for social media campaigns.  Now they are vital signals in Facebook’s search algorithms that are likely to spawn a whole new algorithm-chasing field of Facebook Optimization (FBO?).  Of course all this speculation is entirely dependent on the quality of a user’s Like, but if you have genuine fans who genuinely follow your company then the Graph is going to pay you back many times for your best-practice social media engagement.

So how relevant is this to businesses really?  In particular B2B businesses.  Won’t all the search results be about people’s personal stuff?  And won’t people have privacy issues with marketers or others tapping in to their streams?  Isn’t this just spooky, if not outright scary?

From a privacy perspective, the lines between personal and public on Facebook are very blurry and people are understandably sensitive to perceived invasions of their privacy. This makes it all the more important for organizations to be clear on their policies regarding privacy and social media and to deal with questions on this topic as openly and honestly as possible.

It’s certainly not the only way to find out what your customers and prospects are interested in, and it should never be your only source, but Graph Search has the potential to provide a unique perspective.

Is it relevant to all organizations? Absolutely.  This has been positioned by Facebook as a beta product, so we should expect it to change, possibly radically, over the next year.  But if your organization doesn’t have a Facebook page and isn’t seeking to build relationships on Facebook, then you should seriously think about doing something about that.

Forget Influencers — 4 Steps for Identifying Connected Industry Insiders

We spend a lot of time talking about “influentials” in the context of PR and social media marketing.    Top industry bloggers and Twitter stars are on everyone’s “A” list.  But what about the people in the trenches, who actually get the work done?   To keep things simple, let’s call these folks “insiders.”

Industry insiders are important, because they have powerful influence in their own right. In many cases, they have built their own solid social networks that are important to their own careers and personal reputations.   They also have real credibility with their peers, because they’re not figureheads – they have day jobs and are doing the real work.   And for brands, these are the people who have input on buying decisions.  Simply put, it’s not enough to court your industry’s rock stars.  You have to connect with insiders, too.   So how do you identify the day-to-day professionals who make up the insider crowd?  Here’s the 4-step approach I used to identify insiders for a sister company that operates in the IT space.  They needed to grow their audience in several verticals, and social media was a logical channel for achieving this objective.

  1. Hashtag research:   Researching hashtags is the logical starting point for a project like this. I always start with a visit to search.twitter.com,  plugging in common hashtags, and noting other hashtags people use in the Tweets I surface.  For example, #CloudComputing, as it turns out, is often simply shortened to #Cloud.  If you search one, but not the other, you miss people.
  2. People tweeting hashtags:  Twitter has a neat feature that many overlook – you can easily see who is tweeting under a particular hashtag.  Scrolling through the list of participants in the conversation around a hashtag is a great way to find people who are truly interested in the subject.   To see who is tweeting content with a particular hashtag, search that hashtag on Twitter.com, and then, as you’re viewing the resulting Tweets, click on “People” in the upper left hand corner, under the word “Tweets.”  Doing this displays the Twitter handles of the people who have used the hashtag recently.
  3. Relevant Twitter Lists:  Listorious is a useful tool, enabling users to easily find popular Twitter lists built around specific topics.   Take a look at popular lists within your target segment, and who is on those lists.  They’re popular for a reason, and many times you’ll find some great insiders among the members.
  4. Top Insiders:  One of the most useful tools I’ve come across is Little Bird, a start up that’s currently offering beta access.  Essentially a search engine for experts, Little Bird allows users to research topics and, through algorithmic machinations, identify insiders who are expert on that topic. I used Little Bird to search for people (filtering out brands and news organizations) related to the verticals on which I was focusing.   It works very well, identifying a slew of new people who had eluded me in my hashtag and Twitter list research.

So what do you do with all these people you find?

I’ve done a few things.  First and foremost, I built my own Twitter lists, comprised of carefully selected insiders gleaned from these sources.  The sister company’s social team can (gradually) start following the people on the list.  In the meantime,  they can follow the list itself, re-tweeting and commenting upon content shared by list members, which will help them start building recognition and credibility with this new audience.

Secondly, I’ve been identifying blogs written by people on shiny new lists.  In addition to providing content for curation, insider blogs provide valuable intelligence for brands about real world user issues.   Getting to know a few more thoughtful, well-connected bloggers is also good for any pretty much any brand these days, and will be useful for my project.

It’s worth noting that before embarking on any of this research, I determined that my desired audiences were in fact active on Twitter, based upon the volume of discussion around key topics.  Clearly, Twitter is an important clearinghouse for news and information relating to the IT verticals I was targeting.

Another great tool to inform your influencer identification efforts is your media database.  Using our Agility Influencer Engagement platform, I’m able to find journalists and bloggers who cover niche topics, and get their Twitter handles.   I then take a look at who they follow, and who follows them.  This is fast and accurate way to identify original thinkers in the business, and the people who are interested in industry news and information.

Author Sarah Skerik is PR Newswire’s vice president of social media and author of the free ebook “Unlocking Social Media for PR.”

Top 10 Best Practices for Social Media

editorial guidelines sticky noteI recently challenged myself to come up with the top-ten best practices for social media for a presentation. As it turned out, it was hard to keep list to only ten items.

So I did some research and much scrapping of excessive rules and realized that it all does boil down to ten very basic principles to be successful in social media:

#10 – Have good tools

Sure you can do social media with nothing but web access to Twitter and Facebook, but if you want to measure success and if you want to have a well-orchestrated presence for your brand (personal or business) then you need to think about tools that can save you time and give you useful stats. Some of my favorite include Hootsuite (web and mobile), SocialOomph, Buffer, Twitter lists, SproutSocial, Bit.ly and Topsy.

#9 – Be nice

This may sound simplistic, but I can’t stress enough how important this is. Social media is about being human, participating in the big virtual cocktail party, as some like to call it. So that means being nice and helping others where you can. Offer answers when people are looking for it. Especially when you have nothing to benefit from it. People notice and remember.

Want a journalist on Twitter to remember you fondly? Give them a tip that helps them and does nothing for you.

#8 – Be responsive

You have to ‘man’ the social accounts. Clients will expect you to provide customer service there. You have to be present to respond to questions and handle concerns. It’s better to have one or two well manned social channels than a multitude of accounts you have trouble keeping track of.

#7 – Engage!

No need to buy a diamond ring for this, but you do need to engage your audience. A stream of tweets that have no or few @replies or mentions is really no different from paid media. If you want earned media you have to participate in the greater conversation.

#6 – Have clear editorial guidelines

Your editorial guidelines may be very simple and fit on a sticky-note (guilty) but you do need to write them down. Even if you are the only social media manager. You need it clear in your own mind what topics you will or won’t discuss on your brand’s social accounts.

This, of course becomes significantly more important when you have multiple people managing social media.

#5 – Have a crisis plan

Again, even if fits on a sticky-note and you have it stuck on the wall above your desk, this is a must. List who needs to be contacted or consulted in case of a potential situation. If you have multiple managers you better also clearly state what constitutes a crisis.

And keep it simple. No need to be over-specific and risk confusion.

#4 – Have a clear mission

You should have a reason for your social media endeavors and you should be able to put that clearly into one or two sentences. Again, as above this is especially important if you have multiple people working together, but even if it’s just you, put that sticky-note up as a daily reminder.

#3 – Listen!

Listen to your clients, listen to industry experts, listen to your competitors and then listen just a little bit more to a few more people. Listening is like learning, you can never learn too much.

#2 – Set social media policies and guidelines

Your policies and guidelines don’t need to be complicated, preferably they’re not, but they do need to exist and they need to be housed where all employees have easy access to them. Everyone should be familiar with them and more importantly have a clear understanding of them.

And, last but not least:

#1 – Like your mom said, “Be real!”

Maybe your mom didn’t say that, but I’m sure someone’s did. Seriously, be human, be yourself, be ‘real.’ The greatest gift of social media is the opportunity to humanize a brand and being real is the only way to do it.

What did I leave out? Do let me know if you think there should have been a  #11. I would love to hear your thoughts on best practices.

All press releases and other content distributed by PR Newswire have social sharing built in, and the amount of social interaction these messages generate is pretty amazing.  Get the most out of the content you publish by incorporating some of the easy tactics we recommend here: Headline Hashtags & Other Tweetable Press Release Tips.

Victoria Harres is Director of Audience Development at PR Newswire, the main voice behind @PRNewswire, social media lead for @Business4Better and a frequent speaker and writer on social media for business. 

Gift-Giving, Social Media Style.

Image via Fatbeehive.com

Image via Fatbeehive.com

If you’re active in social networks, over the course of the year, you’ve probably collected a raft of new cronies whose opinions you value and with whom you have truly developed a relationship.   In the throes of card-sending and gift-buying, these important new contacts may go overlooked, save a “Happy New Year!” tweet you have scheduled to go out at the stroke of midnight on New Year’s Eve.   A nice sentiment, surely, but not enough for your newfound friends, followers and fans.

However, just because you’ve never met these folks in person doesn’t mean that you can’t give them a personalized gift that will surprise and delight them.   And best of all, you don’t need to pull out your wallet.  No, all that’s required of the giver of these gifts is just a few minutes’ time.

A collection of fantastic images from Flickr member Mycologista  I shared with some fellow mushroomers.

A collection of fantastic images from Flickr member Mycologista I shared with some fellow mushroomers.

Curate some awesome content:  Do you and your new cronies occupy a very specific niche?  Spend a few minutes finding some new, unique and dazzling content to share with them for the sake of enjoyment.   For example, in my spare time, I’m an avid wild mushroom forager, and I belong to a forum of fellow mycology enthusiasts.  I recently stumbled across a photographer on Flickr who takes dazzling pictures of fungi.  I shared a link to the images with the board, and they loved it.    While you’re at it…

The Social PR Daily, a paper I created, had been shared almost 1000 times.

The Social PR Daily, a paper I created, had been shared almost 1000 times.

Create a subject-specific Twitter list and publish a related Paper.Li :  It’s easy to lose control of your Twitter feed – once you start following a lot of people,  staying on top of the information flow is like guzzling from a fire hose.  Building lists is a great way to organize the people you follow.  And if you make your lists public, you can make it easy for others who are interested in a niche subject to follow a curated list of relevant and interesting people.  Take it a step further, and publish a Paper.Li edition based on your list, to provide even more easy to digest value for your own followers, and visibility for your list members.

The gift of attention.  The bloggers on your social media “nice” list love it when people read, share and comment upon their blog posts.  Take a few minutes over the holidays to catch up on their blogs.  Share posts you like with relevant social networks, and leave a thoughtful comment or two while you’re at it.

I endorsed some colleagues on LinkedIn.

I endorsed some colleagues on LinkedIn.

The gift of your high esteem.  They’ve added to the conversation all year, you’ve re-Tweeted them dozens of times – these are the savvy people you’re really glad you connected with over the course of the year.  Tell them unequivocally how much you value their perspective by endorsing them on LinkedIn, or giving them Klout or Kred for their expertise.  They’ll be flattered.  And who knows, you might even get a plug or two in return.

So take a few minutes and give something nice to some of your favorite social media denizens. And while you’re at it, tell us what the nicest social media “gift” you’ve received was!

Sarah Skerik is PR Newswire’s vice president of social media.

Free eBook: “The Practitioner’s Guide to Social Influencer Engagement: A collaborative work of industry peers”

eBook_blogThe terms “social networks” and “social media” make it easy to forget that people – more than a billion of them worldwide – are the means by which conversations propagate and ideas spread.  Smart communicators factor the human element into the communications plans they develop and the content they create.

Every group of people, whether you’re talking about an informal cluster or people conversing via hashtags on Twitter, a private group on Facebook or a coffee klatch at a local café, has its own influencers.  Respected and quoted by many, influencers are the members of the community who sway opinions through a combination of personal expertise and social connectedness that put them at the center (and often at the start of) many conversations.  Influencers exist for every imaginable topic.  They might be hobbyists, academics, journalists, professionals, or simply the person next door.  Each brings a unique point of view to a conversation, and developing relationships with them is important for brands building a connected digital presence.

We invited you –the industry experts – to pen a chapter and share your thoughts, ideas and best practices on the topic of social media influence.  The result:  a comprehensive eBook called “The Practitioner’s Guide to Social Influencer Engagement, A collaborative work of industry peers,” which delves into the different kinds of influencers you’ll find, their role in shaping online conversation and how brands and organizations can build valuable relationships with key influencers within their markets and as well as become influential themselves.

Read “The Practitioner’s Guide to Social Influencer Engagement” and thank you to all of our contributing authors!

Learn more about PR Newswire’s other programs at the AGILITY@work website.