Tag Archives: Social TV

Social & Mobile: The Ad Kingdom is Changing

In the first day of the general sessions for the online marketing summit in San Diego, “content” was a constant theme across many sessions.  The first two I attended were specifically relating to the “royalty” of content:  “Content is Gold” and “TV Advertising is King, but the Kingdom is About to Change”.

Both of these titles are not only true, but the messages couldn’t be clearer.  TV advertising has always been predominant (it still is), but online video and specifically targeted video, is catching up… and fast!  And in that ever-important 18-34 audience, TV advertising can easily become wasted dollars.  (See the excellent infographic by Koeppel Direct illustrating this trend at the bottom of this post.)

One only has to consider the larger idea of TV advertising to realize this change is occurring:  Everything has to be part of social media.   Without asking “How does it conform to social media” is to miss the entire point of today’s advertising mindset, and more importantly… the mindset of the audiences.

Ask anyone who has grown up with the internet “What does TV mean to you?” and they’ll point to their laptop or tablet or smartphone.  It’s ANY screen.  Video content has become the glue to engage audiences across any device.  TV does not own this space anymore (outside of the Super Bowl I suppose!).

Static imagery still remains relevant.  But the terminology may be changing more slowly.  We still think of a “Kodak moment”.  When that is replaced by “Instagram moment” in all of our minds, we’ll know the changing of the guard has occurred.

In addition, to today’s youth market that is growing up with online, TV Networks mean nothing.  Their devices house their content.  Hulu, Youtube, and their brethren are the new “TV networks”.

Maybe most importantly, people don’t want to be told what they want by an ad anymore.  They want to be told by a friend what’s important or interesting… and act on that!  Social media has become a major force in how people not only engage, but purchase.  Video needs to address this, particularly on TV, or it will continue to lose relevance to the growing hyper-connected audiences.

TV commercials must change to make it more specific to the online audience.  A simple 30 second commercial spot may not address the specific target audience, or engage with them enough through social, interactivity, or relevance.  It is reminiscent of the first TV commercials for the new television audience in the 1950’s.  One of the very first TV ads was for Bulova Watches:

Not understanding how this new medium worked, the TV ads simply became a video of a magazine ad:  Showing a ticking watch, with the announcer reading the magazine text.  Hardly the stuff that TV audiences expected from this amazing new technology in their living rooms.  But now, those commercials appearing directly on our devices are no more relevant than the Bulova Watch ad… unless the the creators take into account targeting, interactivity, and conforming to social media best practices.

The companies that do this well, will succeed in achieving their goal.  That is the new Kingdom, and it’s changing before our eyes!

Author Kevin Wilk is a divisional vice president with MultiVu.

Social TV – it’s here, and it’s presenting new communications opportunities

Today’s post is penned by guest author Kevin O’Connor, president of User Insight.  In it he digs into social TV,  an emerging trend can be a goldmine for communicators, in terms of market intelligence and real-time opportunity.  

Kevin O’Connor, president of User Insight

Social TV has arrived.  It’s no longer a techy, futuristic dream – it’s a strong, ever-evolving player in today’s technology and media spheres. So what is ‘Social TV’ exactly? As it is used today, social TV is a broad term referring to technologies that support social interactions in the context of watching television or consuming TV-related content.Social media experts, Brian Solis among others, are asserting their belief that the four screens in people’s lives – the computer screen, TV screen, tablet screen and mobile device screen – will eventually converge for a completely connected television-watching experience. And, it seems that this convergence is upon us! In 2010, Forrester found that U.S. consumers spent equal time on the Internet as they did watching TV. In the same year, Neilsen reported that of Americans’ time spent online, 22.7% of it was spent on social networks, an increase of 43% since the 2009 report. Just 2 weeks ago, Youtoo, the first social TV channel launched, allowing viewers to join the commentary about some of their favorite shows and be on TV for a quick moment of fame.

No doubt about it, social TV concepts are wide-ranging and varied. In the hardware realm, there are streaming devices such as Roku, gaming consoles such as Xbox, and internet-connectable TVs such as Yahoo! Connected TV. In the software space, consumers have a wide variety of choices from content discovery applications and check-in applications such as IntoNow and GetGlue to social programming applications such as SocialGuide.

While there’s a lot of buzz surrounding social TV, many key questions remain unanswered. For instance, how will these concepts come together into marketable technologies? What do consumers want to see from the world of Social TV? To answer these questions and more, our team here at User Insight began a yearlong Social TV research project, titled “The Social TV Experiment” applying the best of what we do: user research.

This research focused on consumers’ behaviors to identify:

  • The viewers most likely to be avid social TV participants,
  • How viewers will most likely use a social TV tool,
  • Which features and functionalities will appeal to each type of social TV viewer,
  • What applications, interfaces and/or mediums will likely lead the pack as companies scramble to market social TV products and
  • How these products could be successfully marketed to the public.

Our research resulted in the identification of 6 social TV personas that we will share during our up-coming Social TV Event. For those unfamiliar with personas, a persona represents a cluster of users who exhibit similar behavioral patterns. The 6 social TV personas we identified each have unique behavioral characteristics and, in turn, feature and functionality preferences that product managers, developers, marketers and advertisers should keep in mind when entering this space.

As a seamless, intuitive user experience is the key to viewer adoption and the future of this emerging space, we will be incorporating users’ perspectives throughout the day of the Social TV Event conference via our research and also via user video footage. The opportunity for brands and networks to interact with viewers on all 4 screens and then receive feedback from them (think Old Spice ads featuring Isaiah Mustafa), is an exciting yet complex proposition. To learn more about this ever-evolving space from some of the pioneers, join the conversation at The Social TV Event online on October 20th. Visit www.SocialTVEvent.com to register.

About the author – Kevin O’Connor, President, User Insight

As president of User Insight, Kevin O’Connor is responsible for all aspects of the company’s client relations, with a focus on helping clients transform their companies into user-centered organizations. Kevin helped grow User Insight to a firm that today provides user experience research and strategy for 300 clients, spanning 25 different industries. Since January of this year, Kevin helped spearhead User Insight’s social TV research initiative, focused on understanding behaviors exhibited in users’ homes and how the social TV revolution stands to change how people watch, interact and consume TV content. Kevin has written articles on the topics of social TV and personas for both UX Booth and UX Magazine. Follow Kevin on Twitter @KevinUi.