Tag Archives: sustainable business

Leveraging cause marketing for authentic communications

Sponsorship is one of the oldest forms of advertising, and the basic principle – associating your brand’s name positively with something your target market enjoys –still holds water today.  However, in today’s changed information marketplace, in which traditional media share the stage with bloggers, brands, experts and individuals,  traditional sponsorships can fall a bit short.  Why?  Because  they give people precious little to talk about.  Enter cause marketing.

Cause marketing – in which a brand aligns itself and devotes resource to addressing a specific problem or supporting a charitable effort – offers brands advantages not found in other types of sponsorship or advertising, and it works particularly well in today’s world of social networks and online tribes.  Here are a few reasons why:

Tribal affinity, otherwise known as market segmentation:   Any marketer will tell you that segmenting your market is a good idea.  Expending the brand’s resources without taking the time to target groups of people likely to have an interest in the message can be an exercise in futility – and it’s wasteful.   However, the brand that aligns itself with a cause that is relevant to its best customers and prospects can create real efficiency when it comes to reaching that constituency.

That said, there are some caveats for brands when it comes to selecting a cause.

“The issues Millennials care about most varies from country to country and its tempting to let that drive what cause you support,” notes Simon Mainwaring, a leading social branding strategist and author of the book We First: How Brands & Consumers Use Social Media to Build a Better World in his discussion of how corporate purpose can turn Millennials into brand ambassadors. “But a brand must ensure its own purpose, values and mission dictate what cause it supports to avoid accusations of greenwashing or causewashing. That way, a brand’s cause work drives Millennial engagement and reinforces the authentic for-profit narrative of the brand.”

Storytelling, otherwise known as content generation:  Cause-related marketing creates a lot more traction than a fleeting brand impression, because it presents the opportunity for the brand and its partner to tell stories.  And those stories can be powerful catalysts for conversations in social networks, which in turn delivers real message amplification that is positive — and relevant for the audience.   Programs created in association with your brand’s non-profit partner can be rich sources of the sort of attractive and interesting pictures, videos, charts, data, graphics and stories that people enjoy consuming and feel good about sharing with their friends and followers on social media.  And each piece of content derived from a brand’s cause-marketing program can

Incentive, otherwise known as the whole point of most marketing efforts:  Finally, cause-related marketing provides important extra incentives for buyers to make their selections in your brand’s favor when the simple act of making a purchase in turn helps a cause they care about.  Whether the consumer simply likes the idea of sending an extra dollar your cause’s way, or they’re making a conscious decision to only support brands that have sustainable business practices and give back to the community – the effect in the moment of the purchase decision is the same.  The scales are tipped for your brand.

Quite a lot of thinking in the CSR/sustainable business/cause-marketing community is coalescing around the idea that these practices are no longer optional for brands – they are necessary pieces of the strategy mix.   It’s difficult to disagree, from either the emotional or practical standpoints, for two reasons – people like doing business with organizations they like, and a great way to get people to like your organization is to do some good in the world and tell that story in an interesting way.

b4bA unique opportunity for brands considering cause marketing initiatives is coming this May at the Business4Better Expo in Anaheim CA.   There, representatives from the corporate side will find scores of non-profits that are primed for and seeking corporate partners.

sarah avatarAuthor Sarah Skerik is PR Newswire’s vice president of content marketing, and is the author of the e-book “Unlocking Social Media for PR.”  Follow her on Twitter at @sarahskerik .

Sustainable Business & CSR: Will Consumers Pony Up?

In her keynote yesterday at the 2012 PRSA International Conference, June Cotte (@jcotte), an associate professor of marketing at the Richard Ivey School of Business in Ontario, discussed responsible consumer buying habits in over three products: coffee, cotton and chocolate.  The big question she posed was this: Will people spend more on “responsible” products?

According to Cotte, over the past 40 years the reasoning in which a consumer would buy one product over another has changed dramatically.  In the past a consumer would try to buy a cleaning detergent without phosphates which have potential health impacts and pollute water supplies.  Today, labor practices, animal abuse, and philanthropic cause have an influence over the decisions people make.  However, she found that there is a gap between attitude and actual behavior.  A person may have an prejudice towards a product but, when no one is looking still buys it for financial reasons.

Whether it is T-shirts or coffee, there is a premium some will pay based on some measure of corporate responsibility, Cotte noted. People were willing to spend more than $3 more for a T-shirt if the garment contained organic cotton.  Oddly, the premium consumers were willing to pay remained consistent if the shirt was made of 25% organic cotton or 75% organic cotton.  It seems as long as there’s an effort being made, the consumer will agree to pay more.  The same principle applies to coffee and chocolate, only different variables are taken into consideration –  such as labor rights and fair trade.

Interestingly enough, a brand always known for responsible behavior can launch new products and reap the benefit of their existing image.  However, companies with bad reputations generate proportionally greater rewards when they start marketing responsible products. I guess consumers like to see companies make decision to change something beside their bottom line and are willing to support that notion.

The hard part for brands, according to Cotte, is informing the public of the cause or environmental initiative they’ve chosen to tackle.  Most of us make buying decisions based on habits or brands we’ve grown to trust over our lifetimes, underscoring the challenge brands face when communicating new initiatives.

Author Michael Seghieri is a divisional vice president with MultiVu, a PR Newswire company.

Does your company emphasize sustainable practices or corporate social responsibility? If so, our free white paper, “How To Benefit From Authentic CSR” can help you communicate your story to your audience, and build the bottom line.

A whole new way of doing business is emerging and now is the time to rethink your corporate social responsibility programs and take action through real community engagement. Introducing Business4Better (B4B)—the event, the community, the movement—that will bring together businesses and nonprofits to accelerate community engagement and create meaningful partnerships that benefit both businesses and communities. It is the platform that enables both businesses and nonprofits to thrive, share, inspire, educate and prove that Business4Better is truly better for us all.