Tag Archives: writing

Storytelling Rules & Writing Better Press Releases

Everything is a story. Stories are how we make sense of the world around us, how we communicate, how we reach out and touch others. Press releases, videos, podcasts, blog posts, tweets… They’re all forms of story telling, even the driest financial statement has at its heart the story of a company’s performance. And that’s important, right? People work at that company or have invested in it, or supply it with goods or services, they depend on it in one way or another, so the story needs to told and told well.  Lastly, well told, genuine, audience-focused stories may be more important than ever: Google’s ‘Farmer’ update may have included the ability to interpret what users consider ‘valuable’ in content.  This is very new and a radical change.  If true, then the more original and well written the story, the more likely it is to rank well.

So what makes a good story?  And if stories are so universal, is there anything we can take from millennia of story telling to help us improve the stories we write, improve engagement and optimize for higher search ranking?

Fans of Star Wars, ancient mythology and certain novelists will be familiar with the name Joseph Campbell.  Campbell was an academic interested in the common threads running through all of the great myths.  In the late 1940s he published The Hero with a Thousand Faces in which he lays out the theory that the great myths from all cultures and regions of the world share a similar structure, which Campbell called the monomyth.

Campbell summarizes the monomyth thus: A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow boons on his fellow man.

I stated that “everything is a story.” If so, then could we create better, more effective press releases, marketing campaigns, blog posts or tweets by applying Campbell’s theories?  I think so, and here’s my attempt to map Campbell to the the humble press release.

The first hurdle is that we’re not writing fiction…  So unless it is actually about a specific individual, who is to be our hero?

I’d say that the hero is our reader, and that we are the ones offering the hero a journey and the eventual boon to take back to his/her village (bear with me here…).  We like well told stories, but we really love the ones we can identify with.  If a press release can plant the image of ourselves using that product, attending that event, buying that stock, it’s been a story well told…  So, if my assertion holds any water, then the first rule of the Campbell school of press release ‘literature’ is

Rule 1.  Know your audience.

This enables us to write the right story, set our hero a challenge he or she will accept and guide them to fulfillment.

So our hero is considering the challenge (they are reading our press release after all), but is not yet committed.  The prize has been identified (status, material wealth, some other boon), but… in all good stories there will be challenges to face, one-eyed ogres to slay, armies of orcs or Sith lords to fight.  How can you help your hero overcome their natural hesitation at embarking on such a hazardous journey?

Campbell identifies helpers or companions in the great myths that provide the hero with materiel, knowledge or other gifts that will eventually be used in the decisive battle in which the prize will be won.  Skywalker had Obi Wan, Frodo had Sam, your hero has…. yes, you!  Arm your hero with all the information and resources required to complete the tasks required to earn their prize.

Information, case studies, video, images, downloads, links, contact details, a map; all are the equivalents of light sabres, The Force or invisibility cloaks in your story. So the second rule of Fight Club, er, sorry, wrong story… the second rule of mythic press release writing is

Rule 2. Give your audience what they need to achieve their goal.

And so, travel-stained and weary, but wiser and richer, your hero sets off on the journey home, carrying the prize he battled hard for.  And in this, my young padewan, is the final lesson of today’s story.  For the hero is returning to the village from whence he or she came, and the boon they have been granted is no boon at all if it is kept secret.  It must be shared to realize it’s full value.  What does this mean for our press release?  We must give them the tools to share it with friends and colleagues on social networks or media or email or whatever their own social poison is.  Follow the third rule and you set up your story for success.

Rule 3.  Help your audience tell the world about your story.

I’ll end with two quotes, one from a PR practitioner who knows more about this business than I ever will and the last from Joseph Campbell himself.

Rohit Bhargava is SVP, Global Strategy & Marketing at Ogilvy. He was kind enough to talk at PR Newswire’s global sales conference in January 2011 and he was the one who got me thinking.  In a discussion full of insight he said “People buy stories,” and if we make our stories simple then more people will buy them.

Lastly, Joseph Campbell, “What I think is that a good life is one hero journey after another. Over and over again, you are called to the realm of adventure, you are called to new horizons. Each time, there is the same problem: do I dare? And then if you do dare, the dangers are there, and the help also, and the fulfillment or the fiasco. There’s always the possibility of a fiasco. But there’s also the possibility of bliss.”

There are many, many guides to writing great press releases out there.  I hope mine has added a little value.  How about you? What are your rules for good writing?  Let me know.

Author Rod Nicolson is PR Newswire’s VP of user experience design & workflow.

Image courtesy of Flickr user jmv.

Words matter.

As one of the primary contributors to this blog since its inception, I’ve been busily writing for almost four months straight.   And to fuel the writing, I’ve been consuming books, blogs, magazines and newspapers with a ferocious appetite.   All this reading and writing has me thinking about  — reading and writing.

Or, more specifically, how writing effects the message, and affects the reader.

Language

One of the things I like most about the blogs I frequent is the humanity with which they’re written.    The best ones draw any barriers aside, and feel like you’re having a chat with the writer over coffee.    The issues of the day are unvarnished, the observations are sharp, the advice is real.   There’s a marked lack of hyperbole.

As a reader, I find that personable writing affects me in a few ways.  First and foremost, it draws me in, and makes me want to stay awhile.  Secondly, for me, it’s more believable and credible.  And finally, I find that friendlier writing is stickier writing – it’s memorable, and is more likely to shape my behavior down the road.    The first time I realized that was when I had followed direction to buy a book.  My finger was hovering over the ‘buy’ button on Amazon, and I quite literally thought to myself, “How did I get here?”   Well, I had been gently convinced, and it turns out, I loved the book.

Oh, and that book?  It was Content Rules, by C.C. Chapman and Ann Handley, and if you want to do a better job of creating and using content to increase your brand’s visibility on line, you won’t find better advice than that contained within the two covers of this book. It’s also a fast, lively read, probably due in part to the fact that the authors rigorously heeded their own writing advice.   I’m personally committing to avoiding use of the “Eighteen Business Buzzwords We Need to Ban Because They Make Us Sound Like Tools.”

Voice

A few years ago, when I ran a blog for a local charity,  I found that writing came easily and felt natural.   My first few blog posts here didn’t feel as good – because I hadn’t really found my voice. However, as II’ve ratcheted up the writing volume, I find that my voice has become more distinct, and my writing once again feels like it’s actually mine.

This experience got me thinking about all of my fellow writers out there in the marketing and PR communities who focus mainly on writing articles, press releases or other content to support and promote their employers’ brands.    I think we can all admit to seeing some voiceless content out there – on the press release wires, on web sites and in press kits.   Much of it feels wooden and dry, as though it was phoned-in and rubber-stamped.   (I know that I personally am guilty of contributing to this pile of written gobbledygook.)

C.C. and Ann raise the issue of developing a voice fairly early in their book, encouraging brands to lighten up the tone,  understand their audiences, and write for them specifically, developing a personality along the way.

Editing

For a recent article, I had the opportunity to work Mike Azzara, bona-fide editorial guru, currently the principle at Content Marketing Partners, and chief content strategist for Stein Rogan.   Upon receiving the edited version,  I was stunned.  I sounded great!  I called the Mike, to compliment his work, and he reminded me that he really hadn’t done much.   But the tweaks he made to my writing made a profound difference,  sharpening the points I was making, and clarifying the thinking I was trying to convey.

Mike wasn’t surprised. “When start writing, you know what you want to say.” he told me, “But it may not be coming through to others.  When you read your words back to yourself, they mean what you want them to say. You’re the only reader that’s inside your head.  The process of having someone else read your work is that first giant step toward to conveying your thoughts to someone else.”

I asked Mike for advice on how a write who doesn’t have a talented editor at her back and call might edit her copy herself.   The secret of self-editing, according to Mike, is time.

“Take time away from the work,” he advised.  “The bigger the work, the more time you need in order to go back and read it with fresh eyes.   If you don’t have the luxury of time, at least go focus specifically on something else for a while.”

In addition to looking at a work with fresh eyes, Mike also noted that the best way to write effectively is to understand clearly what you want to say right off the bat.

“The hard work is in really understanding what you want to say,” Mike told me. “If you understand what you really want to day, then the text will start to structure itself.”   Asking yourself what you really want to say in your piece is a good start.  Even better, Mike suggests, is asking yourself how you’d explain the concept to your mom, which will force you to simplify your language and explanations, resulting in a clearer presentation of your ideas.

Mike also recommends continually distilling the language you’ve used.  “Continually distill the essence of what you’re saying,” he advises. ” Challenge yourself to tell your story in the fewest words.”

The point:

And thus, we arrive at my point. It’s tempting to dash off blog posts or press releases according to tried-and-true formulas, using the language with which we’re comfortable.  But the bland product we produce when writing becomes an afterthought are ultimately a waste of our time  – because producing the writing isn’t the end game.  Encouraging audience interaction and engagement are what we’re trying to achieve, and boring stuff doesn’t generate responses.

We’re in a new environment with respect to content consumption.  The press releases you have put over the wire have a new life of their own in the social layer, where they’re found and shared.  The content you put in a virtual press kit and then forget about can be found by search engines and may be generating audience interest – behind your back.   When I’m writing these days, I’m thinking not just of the assignment, but of the potential outcomes a great piece of content can generate.

What are your favorite tips for polishing your own writing?

Authored by Sarah Skerik, VP social media, PR Newswire.

PR Newswire just issued a new white paper, titled “Amplifying your Social Echo,” focusing on measuring the conversations that reverberate around brands and issues in the social layer.   To learn more about how to influence and measure these powerful conversations, download the free white paper, and reconsider the effect the content you write can have online.

Jargon isn’t just boring, it’s risky

Writing press releases is often an exercise in thinking outside the box, demanding we identify and leverage language that will add value to a message while synergistically engaging the audience and conveying key points.  At the end of the day, the result, from end-to-end, is a world-class communication.

Oh, how awful.

Writing press releases is often an exercise in thinking outside the box, demanding we identify and leverage language that will add value to a message while synergistically engaging the audience and conveying key points.  At the end of the day, the result, from end-to-end, is a world-class communication.

At the end of each year comes a raft of blog posts and forum discussions railing against jargon that’s been over used to the nth degree, and now borders upon ridiculous.   As I guffawed, snickered and re-Tweeted these posts, I started to think about the negative effects jargon has on our messages and our ability to communicate.

It took me about two seconds to conclude that jargon-laden messaging isn’t just boring.  It’s flat out risky and can significantly reduce the results a campaign generates.  Here’s why:

1) Jargon creates an instant lack of credibility.  Journalists constantly bemoan and criticize messages loaded with unsupportable hyperbole.     As one ex-reporter told me, she trawled press releases with a finger hovering over the delete button.   Jargon laden headlines simply aren’t taken seriously.

2) It’s flat out boring.  I think we can agree on this point, and making an audience’s collective eyes glaze isn’t the objective of any PR campaign I’ve ever seen.

3) It’s not search engine friendly. In fact, it’s search engine hostile.  Simply put, our audiences search for specific terms.  They don’t seek out best-in-class, innovative, world-leading gizmos.  The terms internet searchers use are specific, relating to the problem they want to solve, or the need they wish to fill.

4) It’s anti-social.  On the one hand, we’re all talking about humanizing our brands by using social channels.  The content we create will invariably be seen by our audiences in networks, creating a disconnect in the brand’s online voice.  There’s another problem, too, and it relates to the prior point about SEO.   The social layer is strongly informing search results – tweets, conversations and reviews show up high on search engine results pages.  I’d wager your friends, fans and followers don’t infuse their conversations with jargon.  Synching your brand’s online language with that of your audience can increase content visibility in networks — and search engines.

Some tips to a jargon-free future:

  • Write strategically.  Every message issued or posted online – press releases, web site content, pitches, blog posts – will wind up in search engines and (probably) social networks.  The headline, subhead and lead are important real estate in your message that carry real weight in search engines.  Reacquaint yourself with key SEO writing tips – don’t waste that scarce and valuable space with jargon.
  • Rigorously avoid verbification of nouns.   We laughed at the creation of the word “refudiate,” but many use similarly silly terms, like monetize, budgetize, incentivize … are essentially made up words that caught on.  They all of which started life as perfectly respectable nouns, but devolved into linguistic monstrosities.  And yes, I just made up verbification, which should only be used when making tongue-in-cheek references.
  • Bust out the thesaurus, and challenge yourself to find more accurate terms.
  • Make clarity of thought the goal.  Too often, we try to cram multiple concepts and angles into a single press release (or other message.)  The result is the written equivalent of a force-fed goose – over-stuffed, bloated, and so wobbly it has difficulty standing on its own.

One of my new years’ resolutions – wage war against jargon in everything I write, proof or edit.   Will you join me?

Authored by Sarah Skerik, VP-social media, PR Newswire.

Neato word cloud created using Wordle.